Jonathan Angermeyer
Miami,FL
Summary
Dynamic hotel owner with proven leadership at The Pearl Marbella, enhancing guest experiences through effective staff training and operational efficiency. Skilled in property management and team motivation, I fostered strategic partnerships that boosted referrals and optimized financial performance, ensuring exceptional service delivery and client satisfaction.
Overview
21
21
years of professional experience
Work History
Hotel Owner
The Pearl Marbella
02.2020 - Current
- Oversaw daily hotel operations, ensuring seamless guest experiences and high service standards.
- Developed and implemented staff training programs to enhance team performance and customer satisfaction.
- Managed budgeting processes, optimizing financial performance through effective resource allocation.
- Established strategic partnerships with local businesses to enhance guest offerings and increase referrals.
- Streamlined operational workflows, resulting in improved efficiency across front desk and housekeeping teams.
- Mentored junior staff members, fostering professional growth and promoting a culture of excellence within the team.
- Oversaw financial management of the hotel, including budget planning, expense tracking, and revenue analysis.
- Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
Travel Agent
Periplus Expeditions LLC
02.2015 - 01.2020
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for complex travel arrangements, ensuring seamless client experiences.
- Utilized CRM software to track client interactions and manage bookings efficiently.
- Researched and recommended popular destinations, activities, and accommodations to enhance travel packages.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
Sales Agent
Enchanted Expeditions
11.2004 - 02.2015
- Developed tailored travel packages based on client preferences and budget constraints.
- Conducted comprehensive market research to identify emerging travel trends and opportunities.
- Managed client inquiries, providing exceptional customer service and support throughout the booking process.
- Collaborated with suppliers to negotiate competitive pricing and exclusive offers for clients.
- Streamlined booking processes, enhancing operational efficiency and reducing turnaround times.
- Analyzed client feedback to implement service enhancements, improving overall satisfaction rates.
- Participated in ongoing professional development opportunities to stay current with best practices in the travel industry, elevating expertise and ensuring top-notch service delivery.
- Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Education
Bachelor of Arts - Ibero American Studies
University of Toronto
Toronto, CanadaSkills
- Effective leadership
- Team building and motivation
- Hospitality industry
- Staff training and development
- Team building
- Property management systems
- Reservation management
- Language proficiency
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Owner
The Pearl Marbella
02.2020 - Current
Travel Agent
Periplus Expeditions LLC
02.2015 - 01.2020
Sales Agent
Enchanted Expeditions
11.2004 - 02.2015
Bachelor of Arts - Ibero American Studies
University of Toronto