Jonathan Aponte
Chick-Fil-A Restaurant
Toms River,NJ
25
Years of Customer Service Experience
10
Financial Bookkeeping (Non-profit)
15
Banking Experience
Detail-oriented Bookkeeper with over 10 years of experience in payroll management, accounts payable/receivable, and budget administration across nonprofit and corporate sectors. Skilled in maintaining accurate financial records, reconciling accounts, and ensuring compliance with financial regulations. Enhances accounting processes and generates insightful reports to support audits and financial efficiency.
Work History
Head Teller / Assistant Manager
1 Year- Oversaw daily operations, transaction accuracy, and staff scheduling.
- Managed customer transactions and ensured compliance with bank policies.
- Ensured compliance with internal policies, audit standards, and financial regulations.
- Trained and mentored junior tellers on procedures and customer service standards, improving service consistency.
- Resolved customer complaints and inquiries, ensuring exceptional service and fostering client loyalty.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated onboarding and training of new employees, enhancing team readiness.
Treasurer & HR Coordinator
7 Years- Presented financial information at board meetings.
- Compiled financial reports for board and member meetings, providing clear insights into organizational financial status.
- Created quarterly and annual budgets to support organizational needs and expenses.
- Oversaw financial records management, ensuring accuracy of budgets, investments, and expenditures.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
- Managed payroll, benefits, and HR documentation for employees and volunteers.
- Developed and enforced administrative policies to enhance workflow efficiency and ensure compliance.
- Supervised teams and facilitated communication across departments.
- Provided training and support to volunteers on financial procedures and tools.
Director of Operations
10 Years 2 Months- Coordinated payroll and scheduling across multi-department teams, ensuring adherence to labor laws and accurate employee compensation.
- Oversaw human resources operations, including recruitment, and performance management.
- Implemented operational policies to streamline workflow and support team effectiveness.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Mentored managers and team leaders, fostering leadership skills and improving service quality across departments.
- Developed and facilitated training sessions on company policies and customer engagement for new hires and management.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
Assistant Head Teller
- Earned multiple Banker of the Year awards for leadership and performance excellence.
- Mentored new employees to improve accuracy, efficiency, and customer satisfaction.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Coordinated communication between tellers and management to improve service delivery and information flow.
- Managed client services and account support, ensuring compliance with documentation standards.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Education
Bachelor of Science - Accounting
Bachelor of Science - Human Resources
Bachelor of Arts - Payroll, General Ledger, Small Business Financial Management
Skills
Financial reporting
Account reconciliation
Labor law compliance
Budget preparation
Payroll management
Attention to detail
Team leadership
Problem-solving
Payroll accounting
Asset management
Accounts payable management
Statement preparation
Software proficiency
Quickbooks
MS office
Microsoft Excel
Expense reports
Payroll budgeting
Accounting for businesses
Timeline
Director of Operations
Chick-Fil-A Restaurant
08.2016 - CurrentRead More
Head Teller / Assistant Manager
Investors Bank
01.2015 - 01.2016Read More
Treasurer & HR Coordinator
Bethel Spanish Pentecostal Church
01.2009 - 01.2016Read More
University of the Cumberlands
Bachelor of Science from Accounting
Read More
DeVry University
Bachelor of Science from Human Resources
Read More
Universal Accounting Institute
Bachelor of Arts from Payroll, General Ledger, Small Business Financial Management
Read More
Assistant Head Teller
TD Bank (Commerce Bank)
2005 - 2015Read More
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certifications And Achievements
- Dean’s List, DeVry University, 2013–2015
- Banker of the Year, TD Bank, 2005–2019
- Community Leadership Award, Youth & Outreach Programs