JONATHAN ARAGON
WOODBRIDGE,VA
Summary
General Manager with over 7 years of experience driving revenue growth and leading high-performing teams in the fitness and retail sectors. Proven ability to exceed sales targets and optimize operational efficiency through strong leadership, problem-solving, and exceptional customer service skills. Passionate about mentoring staff and implementing innovative solutions to enhance productivity and foster team collaboration.
Service Coordinator with expertise in customer service, problem-solving, and conducting routine inspections for residential and leasing offices. Skilled at coordinating with contractors to ensure projects are completed efficiently and on time. Results-oriented professional adept at managing schedules, addressing customer inquiries, and facilitating seamless communication across teams. Known for exceptional multitasking, adaptability, and maintaining high standards in fast-paced environments. Reliable, goal-driven, and able to thrive under changing demands.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Southern Management
10.2024 - Current
- Coordinate and schedule service appointments, ensuring efficient use of resources and timely delivery of services.
- Communicate effectively with clients to understand their needs, provide updates, and ensure satisfaction.
- Maintain and update service schedules, ensuring accurate records of client interactions and service completion.
- Liaise between internal teams, clients, and service providers to ensure the proper delivery of services.
- Monitor the progress of services, resolving any issues or delays, and escalating as needed.
- Track and report on service performance, providing regular updates to management and clients.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Handle client inquiries, complaints, and service-related concerns professionally and promptly.
- Assist in the preparation of invoices and other administrative tasks related to service delivery.
GENERAL MANAGER
LA Fitness
08.2019 - 04.2024
- Led customer service in high-volume setting, ensuring satisfaction and loyalty
- Exceeded monthly sales targets consistently, driving revenue growth
- Mentored sales team, enhancing skills and performance
- Managed staffing processes, optimizing team efficiency
- Promoted to Assistant Manager within a year due to outstanding performance
- Led sales team to surpass monthly quotas, driving revenue growth and earning recognition for exceptional performance across multiple locations
- Mentored and trained staff, fostering a high-performing team culture that consistently delivered top-tier customer service in a fast-paced environment
FRONT DESK AGENT
Homewood Suite by Hilton
05.2017 - 07.2019
- Efficiently registered guests and managed billing, enhancing guest satisfaction
- Resolved guest inquiries promptly, ensuring smooth hotel operations
- Facilitated seamless check-in processes, improving guest experience
- Adapted to flexible schedules, supporting hotel needs at any time
- Coordinated conference room setups, aiding successful corporate events
- Streamlined check-in procedures, reducing guest wait times and enhancing overall satisfaction
- Managed complex reservations and resolved billing discrepancies efficiently
- Coordinated with housekeeping and maintenance teams to ensure room readiness
- Facilitated seamless communication between departments for optimal guest experiences
- Implemented upselling strategies for room upgrades, contributing to increased revenue
- Received consistent positive feedback for exceptional customer service
Education
HIGH SCHOOL DEGREE -
Annandale High School
Annandale, VA06.2015
Skills
- Customer Service
- Problem-Solving
- Presentation Skills
- Perseverance
- Self-motivation
- Interpersonal Skills
- Leadership
- Marketing
- Team Building
- Conflict Resolution
- Budget Management
- Negotiation
- Team Mentoring
- Inventory
- Budgeting
Hobbies and Interests
- Love to hang out with family and friends
- Love to work out and spend time with my dogs
- Enjoy going to zoos and aquariums
- Hiking and going for walks
Languages
English
Full Professional
Spanish
Full Professional
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Timeline
Service Coordinator
Southern Management
10.2024 - Current
GENERAL MANAGER
LA Fitness
08.2019 - 04.2024
FRONT DESK AGENT
Homewood Suite by Hilton
05.2017 - 07.2019
HIGH SCHOOL DEGREE -
Annandale High School
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