Jonathan Arbuckle
Hico,TX
Summary
Dynamic, results-oriented professional with expertise in front-end and back-end support, dedicated to enhancing client experiences and driving success. Committed to delivering exceptional service while fostering strong relationships with clientele. Passionate about continuous learning and development, with a keen interest in pursuing opportunities for career advancement and personal growth. Prepared to contribute to a collaborative team environment focused on achieving shared objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Owning
04.2025 - Current
- Exceeds monthly expectations from a sales production standpoint.
- Leads company in sales metrics such as but not limited to: credit reports pulled, lead conversion, and mortgage volume.
- Involvement in team building exercises to support other teammates whether it is guideline scenarios or sales skill building.
Senior Mortgage Loan Officer
New American Funding
06.2024 - 02.2025
- Exceeded daily metric-driven goals such as talk time, outbound calls, initial talk time with clients, and call block adherence, resulting in improved client engagement.
- Achieved the highest loan amount funding in the Dallas Location's history with a $3.2 million VA mortgage, showcasing exceptional loan processing skills.
- Maintained glowing client review scores, demonstrating strong communication skills and a commitment to customer satisfaction.
Branch banker
PNC Bank
07.2023 - 05.2024
- Exceeded daily expectations, including outbound dials, client profiling, and managing bank lobby, resulting in improved client engagement.
- Maintained perfect client experience scores and reviews, showcasing strong communication and customer service skills.
- Assisted branch manager with daily operations, delegated duties to employees, and networked with local businesses and real estate agencies to develop lasting relationships and areas of influence.
Mortgage Loan Officer
Rocket Mortgage
02.2021 - 10.2022
- Generated over $25 million in mortgage volume in 2021, consistently performing in the top 10% for lead conversion by prioritizing client relationships and professional communication.
- Underwrote mortgage loan applications and assisted clients with the entire mortgage process, maintaining a high client satisfaction score and operating in a fast-paced environment.
- Licensed on the federal level to originate mortgages, with licenses for 14 states, and proficient in Excel, Word, Salesforce, Microsoft Teams, and Outlook.
Sr., Financial Sales Advisor
BBVA Compass
06.2015 - 01.2021
- Promoted through multiple roles from Branch Associate to Senior Financial Advisor, demonstrating strong performance and leadership skills.
- Consistently ranked in the top 10% for performance, exceeding sales and referral goals by establishing new customer relationships and identifying lending opportunities.
- Developed professional customer relationships, achieving high customer satisfaction ratings and earning numerous incentives and awards.
Server
Los Vaqueros West
09.2014 - 11.2016
- Developed excellent interpersonal skills, enhancing customer satisfaction rates by 60%, by understanding customer needs and tailoring service approach to provide an exemplary dining experience.
- Supported a dynamic fast-paced environment, ensuring efficient service for individual diners and larger groups of patrons, resulting in improved customer experience.
- Demonstrated strong communication skills, effectively addressing customer inquiries and resolving issues, contributing to a positive dining atmosphere.
Education
Diploma -
Poolville High School
05.2014
No Degree - Project Management
Spelman
No Degree - General Studies
Weatherford College
Skills
- Negotiation
- Team building
- Coaching
- Operations
- Sales
- Customer service
- Financial services
- Account management
- Relationship selling
- Loan structuring
Certification
Residential Mortgage Loan Originator License
Timeline
Mortgage Loan Originator
Owning
04.2025 - Current
Senior Mortgage Loan Officer
New American Funding
06.2024 - 02.2025
Branch banker
PNC Bank
07.2023 - 05.2024
Mortgage Loan Officer
Rocket Mortgage
02.2021 - 10.2022
Sr., Financial Sales Advisor
BBVA Compass
06.2015 - 01.2021
Server
Los Vaqueros West
09.2014 - 11.2016
Diploma -
Poolville High School
No Degree - Project Management
Spelman
No Degree - General Studies
Weatherford College
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