Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
background-images

Jonathan Armstrong

Gresham,OR

Summary

Dynamic service technician with a proven track record at ArjoHuntleigh, excelling in troubleshooting and optimizing system performance. Demonstrated strong communication and multitasking skills, enhancing customer satisfaction through prompt support. Adept at training teams and managing logistics, consistently meeting deadlines while fostering a culture of accountability and service excellence.

Diligent [Driver/Lead] with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

6
6
years of professional experience

Work History

SC (Service Technician)

ArjoHuntleigh
05.2023 - 03.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Assisted in warehouse operations when needed, contributing to overall team success and productivity.
  • Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
  • Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
  • Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
  • Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
  • Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
  • Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.

Lead Driver, Dispatch

National Auto Parts, Usa
06.2022 - 03.2023
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
  • Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
  • Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
  • Maintained a clean driving record, adhering to all safety regulations and company policies.
  • Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
  • Leveraged strong interpersonal skills when resolving conflicts among team members or addressing client concerns promptly and professionally.

Team Leader/Dispatcher Manager

DSPI
02.2019 - 04.2022
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

High School Diploma -

Will C. Wood High School
Vacaville, CA
06-1998

Skills

  • Strong focus on accuracy
  • Service excellence
  • Calm in high-pressure situations
  • Proficient in task prioritization
  • Written/Verbal communication
  • Troubleshooting
  • Multitasking and organization
  • Mechanical Knowledge
  • Documentation and reporting
  • Work Planning and Prioritization

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.

Languages

English
Native or Bilingual

Timeline

SC (Service Technician)

ArjoHuntleigh
05.2023 - 03.2025

Lead Driver, Dispatch

National Auto Parts, Usa
06.2022 - 03.2023

Team Leader/Dispatcher Manager

DSPI
02.2019 - 04.2022

High School Diploma -

Will C. Wood High School

Similar Profiles

CREATE PROFILE
Jonathan Armstrong