Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Arroyo

Summary

A personable individual with over six years of customer service experience. Exceeding customer expectations through a positive attitude and communication. Upbeat personality with developed leadership skills and ability to identify a customer's needs and accommodate them with the highest level of effort. Focused and punctual with the willingness to take direction and take every moment as a learning experience and use it as a form of improving overall performance.

Overview

10
10
years of professional experience

Work History

Team Lead

Azenta Life Sciences
Waltham, MA
05.2022 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Led multiple projects for increasing automation on site and ensuring that goals are met, and organizing meetings for regular check-ins.
  • Curated a Team Lead Peer Meeting to allow leads from multiple sites to connect and discuss ongoing developments within the company.
  • Been part of multiple outreach events to spread awareness to the company, to multiple colleges, and institutions.
  • Planned and hosted multiple Team Engagement events, such as outings and on-site activities, to help improve morale.
  • Organized and prioritized incoming work orders, and optimized team workflows and resources to handle dynamic demands.
  • Collaborated with the management team to implement new work procedures or policies.
  • Enforcing PPE in order to ensure the safety of team members.
  • Responsible for providing feedback to reports in order to ensure constant employee growth and development.

Expert

Apple
Braintree, MA
11.2019 - 05.2022
  • Providing customer's with excellent customer service with a positive attitude and willingness to help in order to exceed their expectations.
  • Listening to customers' needs and passions, and assisted with identifying and selling appropriate services and products.
  • Having a vast knowledge of products and services in order to make personalized recommendations for customers.
  • Maintaining visual standards within the store to provide customers with a welcoming environment.
  • Assisting team members with task in order to work together to maintain an efficient and productive work place.
  • Informing customers of the latest products, services and offers.
  • Staying informed of the new products, services and policies and integrating them in to customer interactions.
  • Creating a personalized relationship with the customer so that they feel valued and fulfilled with their experience.

Sales Lead/Assistant Manager Sales Associate

Footlocker
Hanover, MA
03.2019 - 12.2019
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Planned and developed strategies to increase sales and territory.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.

Supervisor

Qdoba Mexican Grill
Braintree, MA
10.2014 - 06.2019
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Provide a positive work environment to maintain employee moral.
  • Maintained and managed inventory counts on a daily basis.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Managed and maintained the store deposit and ensures that the cash had been counted and protected every shift.
  • Providing customer service with a positive attitude and provide customers with an experience that exceeds their expectations.

Education

Some College (No Degree) - Biology

Emmanuel College
Boston, MA

Bachelor of Science - Biology

University of Massachusetts - Boston
Boston, MA
12.2021

Skills

  • Currency management
  • Computer skills
  • Revenue generation
  • Payment collecting
  • Acquiring new customers
  • Proficient in Excel, Microsoft Word
  • Order processing
  • Selling advertising
  • Able to Understand and Speak Spanish
  • Upsell opportunities
  • Team leadership
  • Internet savvy
  • Client support
  • Reliable & trustworthy
  • PCR Purification
  • Genetic Analysis Experience

Timeline

Team Lead

Azenta Life Sciences
05.2022 - Current

Expert

Apple
11.2019 - 05.2022

Sales Lead/Assistant Manager Sales Associate

Footlocker
03.2019 - 12.2019

Supervisor

Qdoba Mexican Grill
10.2014 - 06.2019

Some College (No Degree) - Biology

Emmanuel College

Bachelor of Science - Biology

University of Massachusetts - Boston

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Jonathan Arroyo