Jonathan Avery
Kansas City,MO
Summary
Results-driven Account Manager, known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mowing and Irrigation Account Manager
YardMan LLC
Liberty, MO
04.2022 - Current
- Developed successful customer relationships to boost sales opportunities.
- Listened to customer needs to identify and recommend best products and services.
- Onboarded new team members to integrate into organization.
- Ensured compliance with industry regulations when dealing with clients.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- De-escalated customer interactions by providing alternative solutions to issues.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Reduced process lags by training employees on best practices and protocols.
Executive Director
Northland Progress
Parkville, MO
10.2017 - 08.2018
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback about trends, issues, and activities to facilitate policy-making.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
- Established a comprehensive CRM workflow to enhance operational and organizational efficiencies.
- Promoted public awareness of organizational mission through outreach, advocacy, and online presence.
- Updated and maintained the membership database on a consistent basis.
- Recruited new members by networking at community events, and distributing promotional materials to attendees.
- Created a collaborative environment that fosters innovation and encourages community engagement.
- Delivered speeches and attended community events to promote organizational image and engage with voters.
Customer Sales Specialist
The Wheel Cyclery
Kansas City, MO
05.2015 - 06.2016
- Advised clients on which purchases to make and why, encompassing recommendations of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Scanned and entered new inventory, updated numbers, and investigated variances.
- Maintained strong vendor connections, including arranging pricing and delivery structures, and managing specific shipment or paperwork concerns.
Client Services Representative
Waddell & Reed Financial Inc.
Overland Park, KS
08.2006 - 08.2008
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Documented and detailed calls and complaints using the call center's CRM database.
- Member of a select team of employees tasked with assisting the company's top 100 financial advisors in a fast-paced, technical call center environment.
Education
Bachelor of Science - Biology
Missouri State University
Springfield, MO5 2005
Skills
- Data Analysis
- Policy and Procedure Adherence
- Team Leadership
- Database Management
- Data-driven decision making
- Professional telephone demeanor
Certification
FINRA Series 6 License - 2006 - 2008
Lean Six Sigma White Belt Certification - 2025
Accomplishments
- Eagle Scout
- Dean's List 2001-2004
- Honors Organic Chemistry Student Tutor
Affiliations
- Cooking, Bread, and Pizza Making
- Wood and Metal working
- Cross Country Mountain bike riding
References
References available upon request.
Timeline
Mowing and Irrigation Account Manager
YardMan LLC
04.2022 - Current
Executive Director
Northland Progress
10.2017 - 08.2018
Customer Sales Specialist
The Wheel Cyclery
05.2015 - 06.2016
Client Services Representative
Waddell & Reed Financial Inc.
08.2006 - 08.2008
Bachelor of Science - Biology
Missouri State University
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