Microsoft Excel
Jonathan Ayala
Boston,MA
Summary
Future university student continuing education in hopes of obtaining a degree or certification in computer technology. This will allow me to pursue a career as a PC repair technician or IT manager, seeking to build and install computers, PC hardware, as well as preparing systems and troubleshooting, while also trying to make their own brand/business with tech.
Overview
3
3
years of professional experience
Work History
Receptionist
Bridge Over Troubled Waters Inc
Boston, MA
02.2022 - 03.2025
- Answered and directed incoming calls using a multi-line telephone system.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming, and directing them to the appropriate personnel.
- Sorted incoming mail and directed it to the correct personnel each day.
- Greeted and directed visitors to appropriate personnel, and answered an average of 15 or more calls and emails daily.
- Oversaw office inventory by restocking supplies, and submitting purchase orders.
- Screened and verified visitors for identification credentials and the purpose of the visit to maintain the security of personnel and the office environment.
- Reported suspicious individuals to the supervisor.
- I greeted customers, answered general questions, and directed them to appropriate locations.
- Answered the multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering the establishment to determine the nature and purpose of their visit.
- Monitored the reception area to provide a consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining the confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with the office address and directions, employee email addresses, and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Merchandise Inventory Clerk
Deluca's Italian Deli
Boston, MA
08.2022 - 09.2022
- Coordinated inventory, stocking and ordering.
- Implemented purchasing program to keep up with changing customer demands.
- Facilitated security tag placement and updates to minimize product loss.
- Coordinated inventory requirements and vendor procurement details to minimize discrepancies.
- Entered information into system to update status reports.
- Verified pricing and computed product totals to complete detailed invoices.
Graphics Editor
More Than Words
Boston, MA
05.2022 - 07.2022
- Transformed raw footage into finished work using Adobe After Effects and Photoshop.
- Selected and included appropriate music to match tone.
- Created two-dimensional images for individuals to use as visual representations of their brand.
Education
N/A
Boston Day And Evening Academy Charter School
Roxbury, MASkills
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Reliable and Punctual
- Clear Communication
Accomplishments
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Responded to over 10 customer inquiries each day.
- Managed common area
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekTeam Building / Company RetreatsQuote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Software
Phone/transfers
Timeline
Merchandise Inventory Clerk
Deluca's Italian Deli
08.2022 - 09.2022
Graphics Editor
More Than Words
05.2022 - 07.2022
Receptionist
Bridge Over Troubled Waters Inc
02.2022 - 03.2025
N/A
Boston Day And Evening Academy Charter School
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