Jonathan Ayala

Store Manager (1.5 months)

• Mentored and led a team of assistant managers, providing training on customer greeting and strategic questioning to identify and address customer needs effectively.
• Maintained shop productivity by providing timely and knowledgeable support to employees, resolving their questions efficiently to prevent workflow bottlenecks.
• Inspected and verified technician work, confirming diagnostic accuracy, and prioritizing repairs based on the customer's primary concern.
• Developed and presented service quotes to customers, including detailed breakdowns of parts markup, and labor hours for both primary and manufacturer-recommended services.
• Achieved exceptional sales results, consistently generating high-value tickets, including single transactions exceeding $2,500.
• Managed shop workflow and parts inventory, overseeing vehicle scheduling and ensuring timely order placement for a seamless repair process.
• Boosted team morale by providing hands-on support to technicians, and leveraging extensive knowledge of the power sports industry.
• Directed all store operations, managing daily sales and gross profit (GP) targets, and communicating goals and strategies to the team to ensure that business objectives were met.
• Oversaw human resources and scheduling, creating weekly employee schedules, monitoring hours, and managing breaks.
• Conducted weekly inventory audits of all tires, oils, and miscellaneous shop supplies to maintain optimal stock levels, and operational readiness.

• Routine Maintenance:
• Oil & Oil Filter changes
• Fuel Filters
• Clean & Inspect Air Filters
• Water Pump Impellers.
• Check, Gap, & Install Sparkplugs
• Load test Battery
• Inspect and maintain the cooling system
• Grease and lubricate moving parts
• Inspect and maintain steering & throttle cables
• Bilge Pumps
• Inspect and maintain trim & tilt System
• Check & adjust engine timing
• Engine Diagnostics and Repair:
• Perform engine compression tests.
• Diagnose and repair engine malfunctions.
• Troubleshoot and repair fuel systems.
• Troubleshoot and repair electrical systems.
• Perform complete engine overhauls.
• Perform engine removal and reinstallation.
• Outdrive and Propeller Maintenance:
• Inspect and repair outdrives and lower units.
• Replace outdrive oil and seals.
• Inspect and repair propellers.
• Align engines and outdrives.
• Hull and System Inspections:
• Inspect hulls for damage and leaks.
• Test and maintain onboard systems
• Check for leaks in fuel, oil, and coolant systems.
• Boat Handling and Testing:
• Test drives to verify repairs and performance.
• Operate boats safely and responsibly.
• Ensure proper boat handling and docking procedures.
• Customer Service and Documentation:
• Communicate effectively with customers regarding repairs and maintenance.
• Provide accurate estimates for repairs.
• Maintain detailed records of repairs and maintenance performed.
• Order and manage parts inventory.
• Safety and Compliance:
• Maintain a clean and organized work environment.
• Properly dispose of hazardous materials.

• Mastered diverse production roles to ensure continuous workflow, demonstrating adaptability and a proactive approach to team support.
• Specialized in CNC machine operation, becoming a key contributor to production efficiency and quality.
• Generated and optimized CNC nesting programs for production, maximizing material utilization and minimizing waste.
• Proactively maintained CNC machinery, adhering to service schedules and performing necessary part replacements to minimize downtime.
• Collaborated with cross-functional teams to ensure accurate and timely CNC program execution.
• Monitored CNC machine performance during operation, ensuring adherence to quality standards and addressing any operational issues promptly.
• Contributed to a flexible work environment, by having knowledge of multiple workstations, and being able to fill in where needed.