Jonathan Badalamenti
Roseville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
6
6
years of professional experience
Work History
Benefits Specialist
United Wholesale Mortgage
06.2023 - 12.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Absentsoft.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions..
- Conducted annual open enrollment sessions with teams an leaders to ensure employees were well-informed about their options and plan changes.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Team Leader, Processor Assist
United Wholesale Mortgage
11.2022 - 06.2023
- Lead teams of 16 people.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Leader, Condition Splitting
United Wholesale Mortgage
07.2022 - 11.2022
- Lead teams of 16 people.
- Worked with client on labeling condition packages and correctly placing them in the system.
- Worked with other teams within the company to ensure data was correct.
- Provided quick turn around times to maintain fast paced schedule.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
Mortgage Loan Processor Assistant
United Wholesale Mortgage
03.2021 - 07.2022
- Handled sensitive client information discreetly while adhering to strict privacy protocols.
- Streamlined mortgage loan processing by effectively managing documents and maintaining accurate records.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers via telephone and email to answer questions, correct documentation, and resolve issues.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Processed loan with various departments to achieve timely, accurate, and fair proceedings.
- Working out of loan queue to complete daily commitment.
Financial Coordinator
Fischer Family Dentistry
01.2021 - 03.2021
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Explained insurance benefits, fees and procedures to patients.
- Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
- Greeted and communicated with clients on billing and procedures.
Server
Brookdale Assisted Living
02.2020 - 11.2020
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Working through Covid-19 and maintained strict protocols to protect residents.
Server
American House Senior Living Communities
02.2019 - 01.2020
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked in all areas of the dining room and helped residents with any food related questions.
Education
High School Diploma -
Roseville High School
Roseville, MI06-2016
Skills
- Benefits explanation
- Relationship building
- FMLA comprehension
- Leave management
- Attention to detail
- Problem-solving aptitude
- Continuous improvement
- Time management abilities
Timeline
Benefits Specialist
United Wholesale Mortgage
06.2023 - 12.2024
Team Leader, Processor Assist
United Wholesale Mortgage
11.2022 - 06.2023
Team Leader, Condition Splitting
United Wholesale Mortgage
07.2022 - 11.2022
Mortgage Loan Processor Assistant
United Wholesale Mortgage
03.2021 - 07.2022
Financial Coordinator
Fischer Family Dentistry
01.2021 - 03.2021
Server
Brookdale Assisted Living
02.2020 - 11.2020
Server
American House Senior Living Communities
02.2019 - 01.2020
High School Diploma -
Roseville High School
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