Jonathan Baez
Project Training Team Lead
Clearwater,FL
Summary
I can learn quick and help improve if needed in the work place. Also I'm very adaptive to new environments and changes in the work area. Skilled Crew Trainer brings more than 5 years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead/Trainer
Anderson Merchandisers
Kissimmee
08.2021 - Current
- Remodel retail stores
- Disassemble and reassemble counters, aisles, light fixtures
- Provide accurate measurements for planograms for final placement of isles
- Train new travelers/ local associates for on the job duties.
Allied Universal Security Officer
Allied Universal Security Services, Systems and Solutions
Orlando
09.2019 - 03.2022
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Comcast Technician
Comcast Cable and Xfinity Internet
Fruitville
09.2019 - 07.2021
- My duties range from stalling CCTV in home and outdoors to wire drops residential and commercial
- This type of work required me to keep a level of cleanliness with cable management along with the ability to trouble shoot problems on my own
- I also did work in conjunction with fellow technicians to complete large home customer needs.
Customer Service Representative (Remote)
TDB Communications, Inc.
Kissimmee
06.2017 - 10.2019
- To respond and trouble shoot common problems customers faced with accounts
- I provided feedback with how to improve customer experience with the company's benefits by exploring more options that the customer was aware of
- I would help customers understand the importance of difficult terminology to improve decision making in the process of account management.
Delivery Driver
Harry's Trucking
Kissimmee
03.2018 - 01.2019
- Making sure deliveries were on time and product upon delivering into clients homes were installed and free of damage during the installment process.
Forklift Operator
PepsiCo
Orlando
03.2012 - 06.2017
- As a Pepsi forklift operator I operated powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities
- During times of need to help business production I would help selectors on the floor with a walkie pallet jack to make sure orders got done in a timely fashion before deadlines.
Stocker/Department Manager
Nieghborhood walmart
Kissimmee
01.2012 - 10.2013
- My responsibilities were to making sure the meat and dairy products were not expired also properly rotated daily
- I would set up new modules in the isles for new products and seasonal food favorites
- Unload incoming trucks for the department along with updating inventory for every new shipment.
Education
Limited x-ray scope technician in Radiology -
Anthem college
02.2014
High school diploma or GED -
Skills
- Forklift Operator (4 years)
- Driving (2 years)
- Class D security (4 years)
- Customer Service
- Organizational Skills
- Stocking
- Typing
- CCTV
- Pallet Jack
- Delivery Driver Experience
- Surveillance
- Produce Experience
- Warehouse experience
- Security
- Cash Handling
- Loss Prevention
- Materials Handling
- Load & Unload
- Order Picking
- Order Picker
- Merchandising
- Microsoft Word
- Microsoft Powerpoint
- Planograms
- Shipping & Receiving
- Packaging
- Freight Experience
- Assembly
- Time Management
- Customer service
- Negotiation
- Team Leadership and Supervision
- Employee Onboarding
- Active Listening
- Processing Payments
Certification
- Class D Security License, 06/2017, Present
- First Aid Certification
- Secret Security Clearance, 09/2019, 09/2029, I was certified with this clearance through Lockheed Martin security processing.
- AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English, Fluent
- Spanish, Fluent
Affiliations
- Avid car restoration enthusiast
- classic music lover
- Future tech nut
Timeline
Team Lead/Trainer
Anderson Merchandisers
08.2021 - Current
Allied Universal Security Officer
Allied Universal Security Services, Systems and Solutions
09.2019 - 03.2022
Comcast Technician
Comcast Cable and Xfinity Internet
09.2019 - 07.2021
Delivery Driver
Harry's Trucking
03.2018 - 01.2019
Customer Service Representative (Remote)
TDB Communications, Inc.
06.2017 - 10.2019
Forklift Operator
PepsiCo
03.2012 - 06.2017
Stocker/Department Manager
Nieghborhood walmart
01.2012 - 10.2013
Limited x-ray scope technician in Radiology -
Anthem college