Jonathan Baiza
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
The Oceanaire Seafood Room
08.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Nightlife / Fine Dining Promoter
Groot Hospitality
02.2022 - 08.2023
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Supported social media marketing efforts by sharing live updates from events.
- Identified potential marketing opportunities to increase brand awareness.
- Brought in VIP customers through my network.
- Hosted events at restaurants and nightclubs.
Head Server
La Pasta Boutique
02.2019 - 01.2021
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
Server
La Pasta Boutique
02.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Personal Assistant
Confidential
08.2018 - 01.2019
- Maintained confidentiality and discretion while handling sensitive information relevant to client.
- Attended meetings, took notes and tracked action items.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
- Suggestive Selling
- Cool Under Pressure
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
The Oceanaire Seafood Room
08.2023 - 04.2024
Nightlife / Fine Dining Promoter
Groot Hospitality
02.2022 - 08.2023
Head Server
La Pasta Boutique
02.2019 - 01.2021
Server
La Pasta Boutique
02.2019 - 11.2019
Personal Assistant
Confidential
08.2018 - 01.2019
High School Diploma -
Mandarin High School
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