Brazilian Jiujitsu, Brown Belt, American Top Team
Jonathan Baker
Business Management
Weston,FL
Summary
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Commercial Pilot, Aviation Management
Nutrade Enterprises
Weston, United States
03.2011 - 02.2017
- Conducted routine pre-flight inspections of aircraft, reviewed maintenance logbooks and Minimum Equipment List (MEL), with special attention to proper sign-offs.
- Participated in crew scheduling, training and performance evaluation.
- Communicated with flight operations manager, security officer and dispatcher about progress and status of flights, planning or manifest changes.
- Communicated with passengers as point-of-contact during journey advising passengers on flight progress.
- Coordinated fuel loading and tested for water contamination prior to departure.
- Performed navigational assessments during flight to determine if flight plan meets operational limitations of aircraft.
- Stayed abreast of developments Federal Aviation Administration regulations and other federal, state, local and international regulations affecting operations.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Checked aircraft safety requirements and completed safety briefing with passengers prior to departure.
- Operated aircraft in accordance with Aircraft Flight Manual, Minimum Equipment List and Standard Operating Procedures.
- Monitored in-flight fuel consumption and calculated required fuel quantity based on destination and flight plan.
- Delegated tasks during flight to co-pilot, but retained responsibility for aircraft and flight operation conduct.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
Active Duty Soldier
United States Army
Ft. Hood, TX
01.1994 - 06.1999
- Implemented tactics, procedures and techniques for defense systems.
- Operated and maintained armored vehicles.
- Supported troops completing air missions in training exercises and real-world engagements.
- Secured and protected military property, assets and personnel.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Maintained required level of proficiency in use of firearms.
- Memorized NBC protection policies and led training for company personnel.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Performed as fire team member during situational training exercises
Small Business Owner
Area Concepts INC
Weston, FL
01.2008 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Education
No Degree - Commercial Aviation
Platinum Aviation
11600 Aviation Rd, West Palm Beach, FL 33412 05.2001 -
Associate of Arts - International Business
Broward College
Fort Lauderdale, FL 03.2001 - 03.2003
Skills
Mathematical calculations
undefinedInterests
Timeline
Commercial Pilot, Aviation Management
Nutrade Enterprises
03.2011 - 02.2017
Small Business Owner
Area Concepts INC
01.2008 - Current
No Degree - Commercial Aviation
Platinum Aviation
05.2001 -
Associate of Arts - International Business
Broward College
03.2001 - 03.2003
Active Duty Soldier
United States Army
01.1994 - 06.1999
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