Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Ballard

Federal Police Officer
Port Saint Lucie,VA

Summary

Hardworking Police Officer with 20 years of federal experience. Extensive knowledge of federal laws. Solid understanding of law enforcement practices. Safely and effectively uses surveillance and monitoring equipment.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

37
37
years of professional experience
21
21

Law Enforcement/Security Officer

11
11

Customer Service Technician

Work History

Federal Police Officer

Centeral Intelegence Agency
05.2008 - Current
  • Protect CIA personnel, facilities and information through enforcement of Federal laws and Agency Regulations.
  • Exercise full law enforcement authority, including arrests and enforcing traffic laws in Agency jurisdiction.
  • Control access to and egress from Agency facilities utilizing preventive measures or actions that mitigate hostile threats against Agency workforce, property, or information.
  • Maintain public order during emergency situation, facilitating safe and through evacuations when necessary.
  • Primary First Responder to all emergencies on Agency facilities. Provide basic first aid, trama response, CPR, and AED response during medical emergencies.
  • Effectively represent CIA and communicate with non-Agency public contacts from day to day encounters.

Armed Federal Protective Security Officer

Wackenhut Services Inc
03.2002 - 05.2008
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Produced daily reports to document security activities and specific incidents.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Completed full building and grounds patrols every fifty minutes to spot and investigate concerns.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Rendered aid to injured and ill individuals and alerted paramedics for advanced support.

Armed Federal Security Officer

Myers Investigative And Security Services
01.2002 - 03.2002
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Completed full building and grounds patrols every thirty to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.

Branch Manager

Bleu Water Company
08.2001 - 11.2001
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.
  • Maintained all DOT safety records for vehicles.
  • Maintained all OSHA files on chemicals within corporate facilities.
  • Implemented security measures for water supply storage.

Customer Service Representative Technician

Pitney Bowes Inc.
01.1990 - 05.2001
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of eight service calls, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase number of "Very Satisfied" customers when surveyed.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Resolved call avoidance issues over phone with three customers daily.
  • Recorded actions taken, issues resolved and customer specific data to effectively manage customer accounts.

Inventory Control Manager/Mail Clerk

Metropolitan Insurance Company
01.1989 - 01.1990
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Spearheaded and implemented standardized processes to control supply and inventory management.
  • Audited and corrected discrepancies in inventory numbers.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Marine Security Force Squad Leader

United States Marine Corps
03.1985 - 12.1988
  • Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
  • Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Maintained property and equipment inventory and crew assignments.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Maintained 100% accountability of assigned equipment worth more than $500,000.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Determined necessity and type of additional resources and change of approach and techniques.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on weekly basis.
  • Provided thorough reports to superiors regarding squad's activities on patrol.
  • Supervised more than $500 thousand in high-value equipment, maintaining zero loss record over two years.

Education

Associate of Arts - General Studies

Saddleback College
Mission Viejo, CA

Bachelor of Science - Criminal Justice

University of Maryland/ University College
Adelphi, MD
06.2006

Skills

  • Team Leadership
  • Oral and Writing Communication
  • Complex Problem-Solving
  • Effective Working Relationships

Timeline

Federal Police Officer

Centeral Intelegence Agency
05.2008 - Current

Armed Federal Protective Security Officer

Wackenhut Services Inc
03.2002 - 05.2008

Armed Federal Security Officer

Myers Investigative And Security Services
01.2002 - 03.2002

Branch Manager

Bleu Water Company
08.2001 - 11.2001

Customer Service Representative Technician

Pitney Bowes Inc.
01.1990 - 05.2001

Inventory Control Manager/Mail Clerk

Metropolitan Insurance Company
01.1989 - 01.1990

Marine Security Force Squad Leader

United States Marine Corps
03.1985 - 12.1988

Associate of Arts - General Studies

Saddleback College

Bachelor of Science - Criminal Justice

University of Maryland/ University College

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Jonathan BallardFederal Police Officer