Jonathan Bantigue
Fleming Island,FL
Summary
To obtain a multifunctional position where I can provide high touch customer service within an organization that provides a rewarding atmosphere and welcomes my enthusiasm to help others.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Prudential
Jacksonville, FL
07.2024 - 05.2025
- Taking inbound calls
- Assisting clients, internal and external life insurance reps, brokers, financial professionals on policies
- Making adjustments with policies
- Taking payments on premium policies
- Educating on life insurance policies, term, whole life, benefits, etc.
- Using Service platform, PRIDE, PIWD, Dos., Microsoft teams, word. AVAYA, Invanti. Workday
Customer Care Expert
SPS LLC (CONTRACT)
Jacksonville, FL
02.2024 - 05.2024
- Handle customer calls efficiently and effectively, while providing exceptional customer service.
- Accurately and promptly execute transactions, such as billing inquiries and account changes.
- Identify customer needs through in-depth probing.
- Solve customer problems using swift, sound judgments based on the facts of each situation.
- Resolve account delinquency by collecting past due payments as needed.
- Communicate loss mitigation options and decisions to customers.
- Obtain complete and accurate documentation from customers and approved third parties.
- Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population.
- Complete affirmations prior to proceeding to foreclosure if assigned a loan population.
Employee Experience Specialist
SureCo (CONTRACT)
01.2023 - 01.2024
- Greeting customers in a friendly, professional manner
- Answering telephonic and e-mail inquiries in a timely manner.
- Deferring queries to your manager if you are unable to answer them.
- Providing re enrolling and prospective members with the details regarding network providers.
- Assisting with application submission.
- Assisting with contacting carriers to track enrollments, changes, and cancelation.
Business Operations Associate
ASTON CARTER (CONTRACT)
07.2021 - 09.2023
- Management & Collections of customer accounts receivable as well as contract payroll.
- Building customer relations, conflict resolutions, professionalism, multi-tasking.
- Manage invoices, collections, PO trackings, and working with clients to resolve outstanding issues.
- Routine maintenance calls to existing clients.
- Auditing account specific reports to ensure accurate billing and client specific information.
- Adjusting and auditing contractor payroll and billing using InfoPath.
Customer Service Rep
MEDTRONIC
01.2022 - 01.2023
- Interact with external and internal customers in Med Surg Department answering predicted relate questions.
- May connect customers to appropriate support or field staff.
- Trace lost shipments, interprets, and clarify customers orders for shipping of medical supplies.
- Take orders or registrations, using SAP, Fiori Scheduler.
Revenue Cycle Specialist
AKUMIN IMAGING
Jacksonville, FL
03.2019 - 07.2021
- Scheduling patients for appointments by outbound calls using the ERad system.
- Authorizing insurance through Availity.
- Communicating via phone, e-mail with providers and clinical personnel's.
- Participating with management and supervisors on how to manage more revenue for new patients.
IT Help Desk Support
CONCENTRIX
02.2017 - 02.2019
- Assisting customers troubleshooting with todays technology such as smart phones, computers, and tablets.
- Including hardware, software, networking, or other designated client services.
- Creating, tickets, resolving issues, and transfers of escalation calls if need be.
- Call center environment and working with multiple teams.
- (Contract Position)
Education
Associate's degree - Health Care Administration
Florida State College
Jacksonville, FLSkills
- Payroll
- Cold calling
- Accounts receivable
- Help desk
- Computer networking
- Insurance verification
- Customer service
- Outbound calling
- Medical scheduling
- Client services
- Financial auditing
- Maintenance
- SAP
- Medical-surgical
- Revenue cycle management
- Claims processing
- Patient scheduling
- Billing reconciliation
- Client relationship management
- Conflict resolution
- Attention to detail
- Data analysis
- Problem solving
- Time management
- Healthcare finance
- HIPAA compliance
- Claims review
- Patient registration
Timeline
Customer Service Associate
Prudential
07.2024 - 05.2025
Customer Care Expert
SPS LLC (CONTRACT)
02.2024 - 05.2024
Employee Experience Specialist
SureCo (CONTRACT)
01.2023 - 01.2024
Customer Service Rep
MEDTRONIC
01.2022 - 01.2023
Business Operations Associate
ASTON CARTER (CONTRACT)
07.2021 - 09.2023
Revenue Cycle Specialist
AKUMIN IMAGING
03.2019 - 07.2021
IT Help Desk Support
CONCENTRIX
02.2017 - 02.2019
Associate's degree - Health Care Administration
Florida State College
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