Jonathan Barbosa

Work History

Target

10.2022 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Directed initiatives to improve work environment, company culture or overall business strategy.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Promises2kids

11.2019 - 06.2021

Worked with foster youth as their mentor, by providing guidance and knowledge
Helped foster youth achieve goals, such as obtaining work or education for youth, while also providing networking and opportunities with other organizations.
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Enhanced mentee performance by providing personalized guidance and support.
Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
Collaborated with teachers, counselors and administrators to foster access to resources and support.
Developed trust-based relationships with mentees through active listening and empathetic communication.

Manpower

07.2018 - 07.2019

Worked customer service in conventions by helping individuals will problems or needs if lost or needed helped
Operated computer software and scanned badges in comic-con
Organized and supervised the Petco park Ash Convention by keeping up to date with the number count of people attending the convention in Petco Park.
Established strong relationships with clients, promoting trust and loyalty in our brand.
Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.

United Cerebral Palsy Thrift Store

04.2018 - 08.2018

Organized merchandise including clothing, furniture, household items, and electronics
Processed monetary transactions for the store as a cashier
Sorted incoming merchandise to decide which to sell at the store or to redistribute to other retail locations
Worked as a member of a team of nine people to represent the store in a professional manner
Provided customer satisfaction by presenting a professional demeanor and contributing to the growth and increase of the store's overall reviews and ratings.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sonic Restaurant

11.2016 - 07.2017

Prepared food in fast-paced kitchen environment, strictly adhering to restaurant standards of quality and presentation
Required to learn and master preparation of all menu items and make adjustments as needed to special request orders
Maintained food preparation areas in accordance with Health & Safety Regulations
Responsible for proper handling of cleaning products, disposal of waste, and all other duties as assigned.
Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.