Jonathan Barnes
Hendersonville,TN
Summary
A seasoned leader at REM Global, I spearheaded operations, driving strategic growth and operational efficiency. My expertise in strategic planning and leadership fostered a culture of continuous improvement, achieving significant cost savings. Skilled in employee development and customer service, I enhanced engagement and operational excellence, contributing to substantial business success.
Overview
21
21
years of professional experience
Work History
Director of Operations
REM Global
11.2018 - 01.2023
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
REM Global
02.2007 - 11.2018
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
REM Global
04.2002 - 01.2007
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Front of House Manager
REM Global
10.2001 - 04.2002
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Arts - Business Administration And Management
College of The Mainland
Texas City, TXSkills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Cost Control
- Leadership training
- Decision-Making
- Staff training/development
- Customer Service
- Employee Relations
- Effective leader
Languages
Spanish
Professional Working
Additional Information
REM Global concepts include: Sambuca locations (Nashville, Plano, Houston), Lawless Spirits & Kitchen, The Crystal Ballroom, K101 Food Truck, The Rayleigh Underground, Kitchen 101 and Violet Bar & Lounge.
Timeline
Director of Operations
REM Global
11.2018 - 01.2023
General Manager
REM Global
02.2007 - 11.2018
Assistant General Manager
REM Global
04.2002 - 01.2007
Front of House Manager
REM Global
10.2001 - 04.2002
Bachelor of Arts - Business Administration And Management
College of The Mainland