Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Barnes

Stamping Ground,KY

Summary

Dynamic Service Manager with a proven track record at Air Equipment Sales & Services, excelling in team leadership and customer service. Expert in HVAC systems and regulatory compliance, I drive continuous improvement and foster a culture of collaboration, ensuring high-quality service delivery and client satisfaction. Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

Air Equipment Sales & Services
Louisville, KY
09.2019 - 06.2025
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Managed accounting for all service requests to ensure correct invoicing.
  • Insured technicians were up to date on all training for the equipment listed on our line card.
  • Held training classes over LG VRF.
  • Worked with the service coordinator to schedule technicians daily.
  • I assisted technicians and contractors in the field for problem resolution.
  • Oversaw field modifications with units that weren't designed correctly.
  • Lead a team of 13 Service Technicians
  • Worked with inside sales to help drive a job to completion.
  • KY HVAC Journeyman license

Service Technician

Thermal Equipment and Sales
Lexington, KY
05.2011 - 09.2019
  • Installed new systems according to manufacturer specifications.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Identified potential problems during routine inspections to prevent future breakdowns.
  • Provided training on the safe usage of equipment when needed.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Performed onsite repair of equipment at customer locations.
  • Provided technical support to customers over the phone and in person.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Diagnosed problems and determined solutions for various customer issues.

Education

Associate of Science - HVAC

Big Sandy Community College
Paintsville, KY
09-2011

Skills

  • Customer service
  • Service management
  • Team leadership
  • Employee training
  • Project management
  • Regulatory compliance
  • Technical support
  • Equipment maintenance
  • Sales collaboration
  • Invoicing accuracy
  • Problem resolution
  • Field modifications
  • HVAC systems
  • Preventive maintenance
  • Communication skills
  • Sales support
  • Staff training and development
  • Crew leadership
  • After-sales support
  • Coaching and mentorship
  • Team collaboration and leadership
  • New employee hiring
  • Culture development
  • Customer service management
  • Goal oriented
  • Problem-solving
  • Continuous improvement
  • Technical troubleshooting
  • Estimating and quoting

Certification

  • KY HVAC Journeyman
  • LG MVP
  • HVAC troubleshooting
  • Daikin Service Checker
  • Dakin Rebel Microtech3
  • Aaon VCCX Controls

Timeline

Service Manager

Air Equipment Sales & Services
09.2019 - 06.2025

Service Technician

Thermal Equipment and Sales
05.2011 - 09.2019

Associate of Science - HVAC

Big Sandy Community College

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Jonathan Barnes