Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Basurto

Dallas,TX

Summary

Experienced in managing inventory, warehouse operations, and customer relations. Possessing a flexible and adaptable nature, always eager to learn new things. Bilingual in English and Spanish, enhancing communication skills. Seeking a warehouse role to further develop expertise.

Overview

13
13
years of professional experience

Work History

Fulfillment Specialist

Chewy
11.2021 - 07.2025
  • Managed inventory levels using ERP systems, optimizing stock availability and reducing discrepancies.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Coordinated order fulfillment processes, ensuring timely and accurate deliveries to meet customer expectations.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Sales Representative

Cricket Wireless
12.2019 - 11.2021
  • Educate customers on device features, accessories, promotions, and service options to increase add-on sales and customer satisfaction.
  • Developed and maintained strong customer relationships to enhance brand loyalty and retention.
  • Collaborated with team members to achieve sales targets through effective communication strategies.

Store Team Member

Pet Supplies Plus
01.2018 - 11.2019
  • Operate cash registers to process sales transactions accurately and efficiently.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Care for live animals (fish, reptiles, small pets) by feeding, cleaning enclosures, and monitoring health.

Custodial Worker

Select Commercial Services
03.2017 - 12.2017
  • Executed daily cleaning routines to maintain sanitation and safety standards across facilities.
  • Followed safety procedures and maintained organized work areas to reduce hazards.

Waiter/Food Runner

Mughlai Fine Indian Cuisine
08.2015 - 05.2016
  • Delivered exceptional customer service while managing multiple tables in high-volume environment and accurately processed orders and delivered items quickly in a high-volume environment.
  • Assisted in menu knowledge training for new staff to enhance guest experiences and satisfaction.

Customer Service Representative

Family Dollar
11.2012 - 05.2014
  • Assisted customers with purchases and inquiries, ensuring efficient transactions and positive service experiences.
  • Processed transactions with precision while maintaining focus on speed and accuracy in a high-volume environment.
  • Stocked shelves and maintained inventory accuracy, following FIFO rotation and store merchandising standards.

Education

Diploma -

North Dallas High School
Dallas, TX
05.2012

Skills

  • Warehouse operations
  • Bilingual
  • Computer Literacy
  • Packing expertise
  • Customer service
  • Active listening
  • Adaptability and flexibility
  • Dependable and reliable

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Fulfillment Specialist

Chewy
11.2021 - 07.2025

Sales Representative

Cricket Wireless
12.2019 - 11.2021

Store Team Member

Pet Supplies Plus
01.2018 - 11.2019

Custodial Worker

Select Commercial Services
03.2017 - 12.2017

Waiter/Food Runner

Mughlai Fine Indian Cuisine
08.2015 - 05.2016

Customer Service Representative

Family Dollar
11.2012 - 05.2014

Diploma -

North Dallas High School

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