Jonathan Bedolla-Calderon
King City,CA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Psychological Operations Specialist
US Army Reserve
King City, CA
07.2022 - Current
- Supervised and managed a squad of 12 soldiers, ensuring high levels of safety, morale, and operational readiness.
- Developed and enforced safety protocols and procedures, successfully mitigating risks and ensuring a safe working environment for all of my soldiers.
- Played a crucial role in ensuring administrative readiness by keeping squad members up to date with all new Army regulations and overseeing strict adherence to these guidelines, ensuring compliance and operational efficiency.
- Managed the tracking and ordering of mission critical supplies and equipment for the squad, ensuring timely availability of necessary resources to maintain mission readiness and operational effectiveness\
- Led teams of specialists in planning, coordinating, and executing tactical-level psychological operations missions.
- Organized and conducted briefings on current political, economic, and social issues in target countries.
- Evaluated enemy propaganda tactics employed against friendly forces.
- Developed and implemented psychological operations plans to support military objectives.
- Identified opportunities for strategic influence initiatives within target regions.
- Provided cultural awareness training to personnel preparing for deployments abroad.
- Conducted research of target audiences to identify communication vulnerabilities.
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Monitored unit morale and welfare activities, providing guidance to improve morale when necessary.
Lead Front Desk Agent
IHG Army Hotels
Jolon, CA
02.2023 - Current
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Prepared bills and processed payments using computerized systems.
- Assisted in training new employees on front desk operations.
Hotel Night Auditor
IHG Army Hotels
King City, CA
02.2022 - Current
- Reviewed log books regularly to identify any discrepancies or issues requiring attention.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Shift Leader
KFC
King City, CA
06.2020 - 07.2021
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Some College (No Degree) - Administration of Justice (In Progress)
Monterey Peninsula College
Monterey, CA01-2026
Some College (No Degree) - Business Administration - Accounting (In Progress)
Monterey Peninsula College
Monterey, CA01-2026
Skills
- Customer Service
- Spreadsheet tracking
- Office Organization
- Administrative Support
- Office supplies ordering
- Proficient in Excel
- 80 WPM
- Works Well Under Pressure
- Intelligence Gathering
- Team Collaboration
- Teamwork and Loyalty
- Mission Planning
- Bilingual (Spanish)
- Generating Reports
Affiliations
- Building Computers
- Reading Books
- Running
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Army Achievement Medal
- Biliteracy Seal Recipient
- Graduated the John F. Kennedy Special Warfare Center and School
- 3.8 GPA In College
Custom
References available upon request.
Timeline
Lead Front Desk Agent
IHG Army Hotels
02.2023 - Current
Psychological Operations Specialist
US Army Reserve
07.2022 - Current
Hotel Night Auditor
IHG Army Hotels
02.2022 - Current
Shift Leader
KFC
06.2020 - 07.2021
Some College (No Degree) - Administration of Justice (In Progress)
Monterey Peninsula College
Some College (No Degree) - Business Administration - Accounting (In Progress)
Monterey Peninsula College