Jonathan Bekins
Abeline,TX
Summary
Expertise includes in applying to core aspects and strategic approaches of organizational psychology to amplify HR, administrative and leadership success. Experienced in developing policies and organizational strategies based on data-driven approaches. Excellent interpersonal and conflict management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Supervisor
Kelly Services via Apple Inc WFH
01.2014 - 01.2020
- Leadership and training experience in technical support, computer operations, and networks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained 35 waves of new agents to succeed in phone based Technical support for Mac computers.
- Taught and maintained soft skills and customer personality type identifying tactics to seasoned agents.
- taught critical thinking to break down problems, evaluate solutions and make decisions.
Technical Consultant
Charitable Management and Capital Group
01.2012 - 01.2013
- Responsible for the training of the newly formed Ordinations technical team. Provided technical support for all software purchased by my former employer. Brought on to assure the techs would be capable of running in a virtual environment.
Liaison and technical trainer
Hest Technology
Haltom City, TX
01.2011 - 01.2012
- Responsible for the assurance of great communication for all day to day and big picture operations between Employer, and their affiliates CMCG, and OVFCC.
Responsible for the training of the newly formed CMCG technical team.
Tier 2 Technical Support Representative
Telenetworks
Plano, Tx
01.2009 - 01.2010
- Troubleshooting TCP/IP connections and email clients
- Promoted to lvl 2 due to extensive knowledge of subnetting and static ip addressing
- Troubleshooting TCP/IP connections and email clients
Senior Lab Aid in the Histology department
Ameripath North Texas
01.2006 - 01.2008
- Maintaining operation, quality control assurance, all documentation and current logs.
- Maintaining operation and routine maintenance of tissue processors, xylene recyclers, H&E strainers, and cover slipper.
- Cover slip, label, QC, and distribute medical slides to appropriate areas to co-ordinate with courier schedules for timely pick up and delivery to local hospitals and in house pathologists.
Resolution Expert Center Representative
Apple Computer
Dallas, TX
01.2005 - 11.2006
- Maintained end user support for apple iPod products.
- Handled any shipping and order inquiries, and specialized in handling possible fraud cases under a Senior Fraud Support Agent.
- Handled any technical questions end users had with maintaining and using Apple Ipod products.
- Presented reports highlighted proposed changes regarding performance and efficiency enhancement.
Help Desk Information Technologies Analyst
Telivista
Plano, TX
01.2003 - 01.2004
- Responsible for all issues pertaining to the Gateway Country Stores ranging from server maintenance and networks issues to individual desktop machines. Also responsible for routing and tracking all corporate Gateway IT issues from web services to single user issues.
- Received award for closing the most calls out of all agents for the Gateway contract.
- The gateway contract at ACS closed more cases than all other help desks combined.
- Prepared reports by collecting, analyzing, and summarizing information.
Technical support Mentor
Stream Int.
Dallas, TX
01.2000 - 01.2002
- Outsource company for various companies including WebTV, Roadrunner, Dell, and HP
- Stream provided all technical support for HP until 2002.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Skills
- Leadership and training experience in technical support, computer operations, and networks
- Pre-Employment Screening
- Performance Assessment
- Systems Evaluation
- Employee Retention
- Human Resources Support
- Strategic Planning
- Training Program Development
Timeline
Supervisor
Kelly Services via Apple Inc WFH
01.2014 - 01.2020
Technical Consultant
Charitable Management and Capital Group
01.2012 - 01.2013
Liaison and technical trainer
Hest Technology
01.2011 - 01.2012
Tier 2 Technical Support Representative
Telenetworks
01.2009 - 01.2010
Senior Lab Aid in the Histology department
Ameripath North Texas
01.2006 - 01.2008
Resolution Expert Center Representative
Apple Computer
01.2005 - 11.2006
Help Desk Information Technologies Analyst
Telivista
01.2003 - 01.2004
Technical support Mentor
Stream Int.
01.2000 - 01.2002