Jonathan Williams
Washington,DC
Summary
Results-oriented professional with over 10 years of experience in case management and customer service. Exceptional skills in leadership and effective communication, dedicated to supporting teams and ensuring compliance to improve service delivery.
Overview
14
14
years of professional experience
Work History
Case Manager Supervisor
Greater Washington Urban League
Washington, DC
06.2021 - 10.2025
- Supervised case management team to enhance service delivery and support client needs.
- Facilitated team meetings to discuss case progress and address challenges faced by clients.
- Monitored caseloads to ensure equitable distribution among team members and timely support.
- Served as a liaison between the organization and external agencies providing support services for clients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Utilized case management software and databases for efficient information tracking.
Account Specialist
Howard University Hospital
Washington, DC
02.2019 - 06.2021
- Maintained compliance with healthcare regulations and policies.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Received, prioritized and responded to multiple points of customer communication.
- Collaborated with other departments to resolve problems related to customer accounts.
- Maintained a database of customer contact information for communication purposes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Department Manager
H&M Hennes & Mauritz
Washington, DC
09.2011 - 02.2019
- Managed team schedules to ensure adequate staffing during peak hours.
- Coordinated training programs to develop team skills and product knowledge.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Associate of Arts - History
Livingstone College
Salisbury, NC05-2002
Skills
- Case management
- Client advocacy
- Compliance monitoring
- Record keeping
- Software utilization
- Stakeholder collaboration
References
References available upon request.
Timeline
Case Manager Supervisor
Greater Washington Urban League
06.2021 - 10.2025
Account Specialist
Howard University Hospital
02.2019 - 06.2021
Department Manager
H&M Hennes & Mauritz
09.2011 - 02.2019
Associate of Arts - History
Livingstone College