Jonathan Bence
Richland
Summary
Diligent Supervisor with proven track record of leading field service teams to achieve operational excellence. Successfully managed complex projects, ensuring timely completion and high client satisfaction. Demonstrated expertise in troubleshooting and problem-solving, along with effective communication and leadership skills.
Overview
18
18
years of professional experience
Work History
Field Service Supervisor
Western States Equipment Co.
02.2020 - Current
- Managing and scheduling the Western Sates Equipment Co’s power systems service department.
- Creating and presenting weekly team safety/performance meetings, monthly technician safety/performance meetings and biannual technician reviews
- Responsible for the department monthly earning budget and meeting profit after direct expenses and outperforming pervious years earnings.
- Managing each project from start to finish and billing clients the appropriate amount.
Diesel Technician
Kenworth Mid Iowa, Interstate Power Systems, Freedom Truck Center, and Ryder Truck Leasing
09.2014 - 05.2017
- I performed premaintenance work, complete engine overhauls, and advanced electrical diagnosis.
- Performed 24 hour on call, and field repairs.
- Worked with a large night shift team.
US Forest Service
01.2008 - 01.2013
- I worked 3 years as a YCC trail crew member and 3 years as an FFT2 as a Wildland Fire Fighter on a type 6 fire engine.
- On the trail crew I was responsible for packing food and equipment for up to 10 days in the wilderness.
- Building new trails and maintaining existing trails to federal requirements.
- On the fire crew I was Responsible for packing for 2-3 weeks on a fire with up to 112 hours a week.
- Monitoring and maintaining my personal gear/tools, and monitoring provided equipment and trucks.
Education
Associate degree - Applied Science With An Emphasis On Diesel Technology
Des Moines Area Community College
Ankeny, IA05.2016
undefined
Pinedale High School
Pinedale, WY05.2011
Skills
- Computer: Typing, all Microsoft Office programs, Caterpillar proprietary programs, and Microsoft Outlook
- Supplier relations
- Employee scheduling
- Field operations
- Safety meetings
- Scheduling jobs
- Managing service operations
- Staff management
- Client relationships
- Managing projects
Timeline
Field Service Supervisor
Western States Equipment Co.
02.2020 - Current
Diesel Technician
Kenworth Mid Iowa, Interstate Power Systems, Freedom Truck Center, and Ryder Truck Leasing
09.2014 - 05.2017
US Forest Service
01.2008 - 01.2013
undefined
Pinedale High School
Associate degree - Applied Science With An Emphasis On Diesel Technology
Des Moines Area Community College
Similar Profiles
Robert MillerRobert Miller
Key Accounts Coordinator at Western States Equipment Co. - Cat Rental StoreKey Accounts Coordinator at Western States Equipment Co. - Cat Rental Store
Jaren RubinJaren Rubin
Product Support Sales Representative at Western States Equipment CompanyProduct Support Sales Representative at Western States Equipment Company
Carla LockCarla Lock
Power System Sales Coordinator at Western States Equipment CompanyPower System Sales Coordinator at Western States Equipment Company
Jessica LeggettJessica Leggett
Lead Orthodontic Treatment Coodinator at Walla Walla OrthodonticsLead Orthodontic Treatment Coodinator at Walla Walla Orthodontics
Christopher OrnelasChristopher Ornelas
Customer Service Representative at AmazonCustomer Service Representative at Amazon