Jonathan Benjamin
Lyons,GA
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and relationship building. Skilled in complex problem-solving and time management, I enhanced customer satisfaction and team productivity through effective communication and innovative strategies. Committed to fostering an inclusive environment while delivering exceptional shopping experiences.
Overview
7
7
years of professional experience
Work History
Walmart Associate
Walmart
03.2024 - 04.2025
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Improved reporting accuracy, implementing new data management system.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Build Storage Houses
Robin Builders
06.2018 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Farm Laborer
11.2017 - 01.2018
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
- Weeded gardens with garden forks, hoes and trowels, regularly using mulch mixed in with pre-emergent to prevent weeds from germinating.
- Improved farm efficiency through proper maintenance of farm equipment and machinery.
- Cultivated soil, sowed crops, and controlled weeds by slashing or chemical spraying.
- Built and mended fencing to prevent stock from straying, divide land and improve organization.
- Ensured high-quality produce by performing thorough inspections and sorting tasks.
- Expedited harvest process by utilizing efficient picking techniques to maximize productivity during peak seasons.
- Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
- Supported animal welfare by providing proper care, feeding, and living conditions for livestock.
- Reduced waste by effectively managing resources such as water, fertilizer, and pesticides.
- Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
- Cared for livestock by cleaning and disinfecting pens and facilities.
Education
Bachelor of Science - Health Services Administration
Middle Georgia State University
Macon, GA05-2024
High School Diploma -
Toombs County High School
Lyons Ga05-2018
Skills
- Time management
- Complex Problem-solving
- Task prioritization
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Customer service
- Decision-making
- Leadership qualities
- Workplace safety
- Shipment processing
- Oral communication
- Flexible schedule
- Performance improvement
- Customer engagement
- Customer interaction
- Adaptability and flexibility
- Relationship building
- Order fulfillment
- Multitasking and organization
- Adaptability
- Positive customer engagement
Timeline
Walmart Associate
Walmart
03.2024 - 04.2025
Build Storage Houses
Robin Builders
06.2018 - 09.2023
Farm Laborer
11.2017 - 01.2018
Bachelor of Science - Health Services Administration
Middle Georgia State University
High School Diploma -
Toombs County High School