Jonathan Bennett
Charleston,SC
Summary
Enthusiastic and reliable individual eager to contribute to team success through hard work, attention to detail and organizational skills. Adapts quickly to understand role and responsibilities with minimal training. Motivated to learn, grow and excel in customer service skills. Successful at promoting customer loyalty, satisfaction and with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Passionate to resolve problems, improve customer satisfaction, to help promote a positive customer experience.
Overview
4
4
years of professional experience
Work History
Client Advisor
BMW
03.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Led client meetings to discuss financial goals, resulting in tailored solutions that met individual needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
BMW Genius
BMW
01.2023 - Current
- Investigated customer complaints to identify cause of malfunctions.
- Retained accurate records of purchases, titles and sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Associate
Publix
05.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
McIntosh High School
Peachtree City, Georgia05.2020
Associate of Science - Computer Science
Georgia Military School
Fayetteville, GA12.2020
Skills
- Reservation coordination
- Menu board art
- Dining room management
- Group reservations management
- Communication skills
- Table setting
- Food station setup
- Dining area cleanliness
- High-volume dining
- Cash register app (iPAD)
- MS Office
- Customer service
Athletic Accomplishments
- Georgia High School Association | Goal Keeper Varsity Soccer 2017 - 2020 | Won GHSA State Championship 2017, 2019
- AFC Lightning Club Soccer | Goal Keeper 2018 - 2020 | Won Piedmont Conference 2019
Timeline
Client Advisor
BMW
03.2024 - Current
BMW Genius
BMW
01.2023 - Current
Customer Service Associate
Publix
05.2020 - 12.2021
High School Diploma -
McIntosh High School
Associate of Science - Computer Science
Georgia Military School