JONATHAN BERRIOS

Lead by example, help teammates to provide consistence outstanding costumer service toward teammates and clients

Support and provide daily fraud analyst and monitoring, account block reviews and teams group support.

Identify check fraud, fraud patters and prevent bank from losses.

Maintain updated knowledge and understanding of regulations to ensure any information provided and action execute is in compliance like: Federal Credit Reform Act (FCRA), Reg E, Regulation J, Regulation CC, NACHA, UCC, Regulation Z, Bank Secretary Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control (OFAC) and Identity Theft red flags

Help to provide training to new and exiting teammates, as well help teammates to develop fraud detection skills become experts on the fraud detection execution

• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

Assist leadership on daily team projects review and monitoring execution

• Handled client inquiries with exceptional professionalism and enthusiasm
• Engaged customers with proactive strategies to understand needs and develop successful solutions
• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks
• Helped clients understand mortgage areas such as escrow (taxes and insurance)
• Processed payments, assisted clients with online enrollment and mortgage document needs
• Sent secure emails to clients as team support
• Helped other teammates to deescalate calls and meet department stats.

• Florida Public Notary Anti money laundering compliance certification
• Certificated Florida financial debt collector
• Trilingual (English / Spanish / Portuguese)
• Great customer service skills
• Controlled cash management, branch daily armor truck bank deposits
• Managed vault transfers to drawers and ATM's
• Examined, evaluated, or processed payday loans
• Prepared financial or regulatory reports required by BSA laws, regulations or boards of directors
• Oversaw the flow of cash or financial instruments
• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
• Staff trainer and overseer of training programs
• Monitored scheduling, staffing, and labor control.