Jonathan Berry
Las Vegas
Summary
Dynamic Duty Manager with extensive experience at Prospect Airport Services Inc., excelling in staff management and operational efficiency. Proven track record in conflict resolution and safety compliance, enhancing service quality and employee performance. Skilled in training and developing teams, fostering a positive work environment while effectively addressing customer concerns.
Overview
22
22
years of professional experience
Work History
Duty Manager
Prospect Airport Services Inc.
Las Vegas
01.2023 - Current
- Supervisory position among personal service assistants. Advanced 8 weeks (about 2 months) into management over baggage, cabin, and personal service assistants, with access to all terminals within the company.
- Trained new employees on operational policies and customer service best practices.
- Resolved customer complaints by providing effective solutions in a timely manner.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Collaborated with other departments to enhance overall service efficiency and quality.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Tasked with extra duties, including safety minutes, safety cross, employee of the month, caught being safe, and audits.
- In charge of 400 employees covering Avelo, Advanced Air, Southwest, United, Frontier, Hawaiian, Breeze, American Airlines, and Delta.
- I add fingerprints to our time clock system, or assign roles of employees within Prospect for T1, Southwest, and T3 terminals.
Valet Attendant
Flamingo Hotel and Casino
Las Vegas
01.2004 - 01.2022
- Valet parker with occasional work as a cashier and a lead.
- Developed exceptional customer service skills.
- Ability to handle chaotic and crowded situations with calmness and skill.
Laborer/Parts Room Shipping & Receiving
PENTA
Las Vegas
01.2004 - 07.2004
- Hired as a laborer for the electricians on room rehab at the Flamingo Hotel.
- Moved into the parts room for 6 months dealing with inbound parts and outbound parts.
- Ran forklift, boom lift, and scissor lift.
- Drove the company truck for deliveries or pickups.
- Used heavy equipment including jack hammer, hammer drill, and self propelled concrete saw.
- Excellent understanding of tools and tool use.
Education
Some College -
Charter Oak High School
Skills
- Staff management
- Policy enforcement
- Customer service
- Operational efficiency
- Safety compliance
- Conflict resolution
- Performance evaluation
- Time management
Accomplishments
- Keri Hall Vice President Flamingo Hotel and Casino 2007
Timeline
Duty Manager
Prospect Airport Services Inc.
01.2023 - Current
Valet Attendant
Flamingo Hotel and Casino
01.2004 - 01.2022
Laborer/Parts Room Shipping & Receiving
PENTA
01.2004 - 07.2004
Some College -
Charter Oak High School