Jonathan Bevins
Staunton,VA
Summary
Results-oriented Sales Representative with track record of revealing and meeting customer needs. Background in large call center environments working both inbound and outbound initiatives. Above average performance in call completions and meeting goals.
Exceptional Inside Sales Representative highly effective at transforming customer inquiries into new sales.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Buyer
Go-Powertrain
08.2018 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Established fair pricing structures and finalized contracts to complete [Product or Service] agreements with [Type] customers
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Wrote sales contracts for orders obtained and submitted orders for processing
- Set up new accounts, established customer credit, and set up payment methods
- Managed and recorded all leads from outbound telephone marketing
- Maintained friendly and professional customer interactions at all times
- Answered customers' questions regarding products, prices and availability
- Maintained up-to-date knowledge of all available products
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Evaluated product quality and vendor performance to maintain quality standards.
Outside Sales Representative
Interstate Batteries
01.2014 - 08.2017
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Quoted prices, credit terms and other bid specifications
- Met or exceeded sales, customer service and loyalty program standards
- Developed new business relationships and maintained existing through regular communications and effective account management
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Built relationships with customers and community to promote long term business growth
- Developed, maintained and utilized diverse client base
- Performed required travel for training and scheduled events
- Created sales contacts with on- and off-premise accounts
- Negotiated prices, terms of sales and service agreements
- Met existing customers to review current services and expand sales opportunities
- Prepared and deliver customer sales quotes
- Kept detailed records of daily activities through online customer database
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Attended monthly sales meetings and quarterly sales trainings
- Exceptional computer skills
Operations Supervisor
Target Distribution
06.2004 - 06.2014
- Used hand-held scanners and physical logs to accurately track item movements
- Kept storage areas organized, clean and secure to fully protect company assets
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
- Removed jams and unblocked conveyor system to maintain flow of goods
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Shipped material and performed boxing, packing, labeling and preparation of any related documents
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Recorded information, shortages and discrepancies to keep records current and accurate
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
- Streamlined material delivery processes which increased efficiency and reduced downtime
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Achieved significant cost savings with thorough vendor contract negotiations.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
Education
Diploma - General studies
Homeschool
West Augusta, VA05.2004
Skills
- Database management
- Solution development
- Customer relationship management
- Detail-oriented
- Adept multi-tasker
- Sale expertise
- People-oriented
- Self-motivated
- Dedicated team player
- Superior organizational skills
Timeline
Buyer
Go-Powertrain
08.2018 - Current
Outside Sales Representative
Interstate Batteries
01.2014 - 08.2017
Operations Supervisor
Target Distribution
06.2004 - 06.2014
Diploma - General studies
Homeschool