Jonathan Biggers
Manassas,VA
Summary
Detail-oriented Collision Repair Estimator with expertise in vehicle inspection and cost assessment using CCC ONE. Coordinates with insurance adjusters and technicians to enhance claims processing and repair scheduling. Prepares comprehensive repair plans and communicates clearly with customers, ensuring transparency. Analyzes project outcomes to refine future estimates through identification of discrepancies between estimated and actual costs.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Advanced Estimator
D&V Autobody
Sterling, Virginia
12.2024 - 03.2026
- Developed detailed collision repair estimates for D&V Autobody customers using CCC ONE, ensuring accurate assessment of repair costs.
- Inspected damaged vehicles and documented comprehensive repair needs for D&V Autobody, facilitating timely service delivery.
- Coordinated with insurance adjusters on supplements and claim details, streamlining communication to expedite claims processing.
- Verified labor operations and OEM procedures for accurate repair writing.
- Research vehicle specific repair procedures and create a detailed repair plan
- Explained repair plans and estimated details to customers clearly.
- Coordinated repair scheduling with technicians and front office staff.
- Tracked supplement requests, photos, and estimate files for D&V Autobody.
- Prepared conceptual estimates based on limited information available at the early stages of a project.
Auto Damage Estimator
Collision Specialist of Fairfax
Fairfax, VA
09.2022 - 08.2024
- Prepared collision repair estimates using CCC ONE for Fairfax customers and insurers, ensuring accuracy and compliance with industry standards.
- Communicated with insurance adjusters about estimates, supplements, and approval details.
- Inspected damaged vehicles and documented repair needs for collision specialist review.
- Reviewed labor, parts, and paint costs for accurate Fairfax repair planning.
- Coordinated supplement requests with technicians and parts staff to facilitate timely repairs and optimize workflow.
- Explained estimate details to customers in clear, professional language.
- Scheduled estimate appointments and tracked repair files through completion.
- Analyzed completed projects to compare estimated costs to actual costs and identified discrepancies to improve future estimating accuracy.
Auto Damage Adjuster
Geico
Fairfax, VA
02.2022 - 09.2022
- Delivered exceptional customer service to enhance client satisfaction.
- Developed detailed estimates for claims to facilitate accurate assessments and timely resolutions
- Prepared supplements to ensure comprehensive coverage of damages and enhance claim approval processes
- Customer service
- Transported self to client appointments to provide necessary services.
- Drive to and from appointments
- Collaborated with local shops to coordinate services and repairs.
- Maintained company provided equipment worth more than 20k
Correctional Officer II
Colorado Department of Corrections
Denver, CO
10.2017 - 03.2021
- Promoted a safe environment for all facility occupants
- Provided support and supervision in a mental health facility to ensure safety and well-being of residents
- Conducted intake assessments to evaluate and document offenders' needs and risks
- Facilitated the processing of offenders upon arrival
- Executed release procedures for offenders in accordance with regulations
- Adhered to established policies and procedures consistently
- Performed secure armed transportation for individuals under custody
Sergeant
U.S. Army
06.2007 - 08.2012
- Contributed to mission success and operational readiness in Field Artillery.
- Contributed to Aviation operations, ensuring adherence to safety and procedural standards
- Followed instructions from supervisors
- Engaged in diverse roles across various areas, enhancing cross-functional team collaboration
- Performed duties both overseas and in the US while complying with applicable policies
- Maintained security clearance, including Top Secret, to protect sensitive information
- Performed tasks independently with minimal supervision
- Achieved commendations and awards for contributions.
Education
Bachelor's degree - Criminal Justice
Colorado Technical University-Colorado Springs
Aurora, CO 01.2015 - 07.2017
Skills
- CCC ONE estimating
- Estimate writing
- Auto estimating
- Collision appraisal
- Repair plan development
- Repair planning
- Supplement writing
- Quality control
- OEM procedure review
- Vehicle inspection
- Negotiation
- Client relations
- Sales
- Regulatory compliance
- Effective communication
- Time management
- Time management
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, Motorcycle License
Timeline
Advanced Estimator
D&V Autobody
12.2024 - 03.2026
Auto Damage Estimator
Collision Specialist of Fairfax
09.2022 - 08.2024
Auto Damage Adjuster
Geico
02.2022 - 09.2022
Correctional Officer II
Colorado Department of Corrections
10.2017 - 03.2021
Bachelor's degree - Criminal Justice
Colorado Technical University-Colorado Springs
01.2015 - 07.2017
Sergeant
U.S. Army
06.2007 - 08.2012