Jonathan Black
Cape Coral,Florida
Summary
Proven leader and problem-solver, adept at fostering teamwork and delivering exceptional customer service, as demonstrated at Jonathan Black Charters. Excelled in managing operations and enhancing customer satisfaction, with a knack for quick learning and adapting. Skilled in boat operations and safety, ensuring top-notch experiences for all passengers.
Overview
15
15
years of professional experience
Work History
Crazy Rays Adventures
Raymond Nix
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained Boat Operations and minor upkeep on vessels
- Ensured Proper paperwork for passengers and US Coast Guard regulations
- Responsible for Safety of passengers and all safety equipment.
Owner/Operator
Jonathan Black Charters
01.2012 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ran multiple boats up to 50 foot in the ICW waterway, Sanibel to Port Charlotte.
- Worked with multiple marinas for pickup and drop off of customers
- Ensure that clients were safe, and their experience was second to none.
Director of Fun/ Activities
Westin Hotel
12.2009 - 08.2012
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked directly with Marina Operations for the best possible excursions for our clients.
- Ensured customer satisfaction, as I was the face of the Activities at the Resort.
- Handled complaints and resolutions to insure the best possible outcome for customer satisfaction as well as return business.
Education
Associate in Electronics Engineering Technology - Engineering Mechanics
Georgia Institute of Technology
Atlanta, GA07.2006
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Timeline
Crazy Rays Adventures
Raymond Nix
06.2021 - Current
Owner/Operator
Jonathan Black Charters
01.2012 - Current
Director of Fun/ Activities
Westin Hotel
12.2009 - 08.2012
Associate in Electronics Engineering Technology - Engineering Mechanics
Georgia Institute of Technology
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