JONATHAN BLACKWELL
Escondido,CA
Summary
To secure a challenging position and strive towards administrative or managerial field of work, with a passion for accepting new challenges, gaining general knowledge, and advancing my skillsets. Currently seeking a role where I will apply my project and time management experience to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Transportation Assistant
Department of Veterans Affairs
Las Vegas, NV
06.2022 - Current
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Reviewed claims for accuracy before submitting for billing.
- Accurately processed large volume of medical claims every shift.
- Based payment or denials of medical claims upon service-connected eligibility for claims processing.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed payments or forwarded to appropriate personnel for further investigation
- Ensured information security and information assurance policies, HIPAA privacy and security regulations, while handling patient information.
Store Leader
Guitar Center
San Marcos, CA
09.2021 - Current
- 40 hours per week
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Assigned tasks to associates to fit skill levels and maximize team performance
- Documents and prepares statistical reports to supervisor upon request for fiscal year budget
- Maintains and controls filing system in accordance with Guitar Center regulations
- Respond to general inquiries and answers procedural questions about the organization, practices and policies
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout
- Determining method of payment for authorized and unauthorized purchases submitted for consideration
- Receive shipments from vendors such as United States Parcel Service
- Maintains communications with UPS, regarding beneficiaries' purchase and return arrangements
- Ability to objectively evaluate subtle information and make sound judgments.
Relationship Banker
US Bank
Escondido, CA
06.2021 - 08.2021
- 35 hours per week
- Advises customers on bank products, services and financial planning options
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues
- Manages escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation
- Performs office duties to prepare documents such as correspondence, forms, and reports which can include graphs, and charts
- Utilizing software packages such as: Microsoft Word, Excel, PowerPoint etc
- To accomplish work
- Communicate and interact with clients in a manner which is appropriate to the cognitive, emotional, and behavioral patterns
- Analyzed and compiled data by reviewing customer records to determine completeness and internal consistency.
Starbucks, Barista
Escondido, CA
04.2021 - 08.2021
- 25 hours per week
- Maintained calm demeanor during high-volume periods and special events
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Addressed and resolved customer concerns to maintain brand loyalty
- Received and accurately processed customer payments.
Property Manager
Metcalf Industrial and Storage
Escondido, Ca
03.2020 - 07.2021
- 40 hours per week
- Manages the appointment or meeting schedule for the organizational unit served, and those of other senior managers as necessary
- Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
- Serves as cardholder and performs a variety of general administrative and including, but not limited to, typing and office automation, phone calls, and file management
- Maintains the office’s organization
- Mitigated unit vacancies by over 25% through proactive lease renewals, frequent rental promotions, and tenant rewards programs
- Conducted unit move-out inspections to identify necessary repairs and record damages
- Monitored, received, reviewed, coordinated and maintained leasing terms and conditions, while providing invoices and making corrections to standard leases when necessary.
Treasurer
Kappa Sigma
, VA
08.2019 - 05.2020
- 10 hours per week
- Oversaw membership dues and managed a budget spending plan for the Pi Delta Chapter; creating interest in the fraternity chapter through marketing efforts
- Maintaining all charitable funds that came from the Wounded Warriors Project and other charity events, Promoting philanthropy through fundraising, charitable donations and volunteer time
- To promote integrity and make a difference in the community around.
Server
Darden Restaurants, Cheddars
Johnson City, TN
01.2020 - 03.2020
- 25 hours per week
- Operates the point-of-sale system with complete accuracy, which includes assigning occupants to tables, placing customer orders, and processing payments
- Implements the highest level of food safety standards and protocols to ensure safety for handlers and customers
- Knowledgeable of state and federal regulations regarding the sale and consumption of alcoholic beverages on company property, to ensure the safety of the consumer and to not incur an increased level of risk for the company.
Renos Roadhouse
, VA
06.2018 - 01.2020
- 40 hours per week
- Assisted in the training of all new server and waiter staff, ensuring attention to detail and a full comprehension of the restaurant's items and practices
- Operated Restaurant Manager, an ASI Technology, point-of-sale system with complete accuracy to guarantee customer satisfaction and experience
- Converted first-time customers to routine customers based on professional, accurate, and reliable service
- Worked well with other team members of all levels to ensure a professional, highly energetic, and enjoyable atmosphere for customers and staff.
Receiver/Processor
Belk Incorporated
, VA
05.2016 - 01.2018
- 25 hours per week
- Lead, oversees, and provided guidance of a team of five (5) sales associates during daily shifts, to include all necessary customer, damage, or discrepancy concerns and served as the point of contact for onboarding newly in-processing employees
- Inventoried store-wide items by maintaining and updating purchase history, to include additional stocking and rotating of store items and filling/completing online customer orders
- Answered or referred inquiries to management officials while Maintaining 100% performance and accountability of store safe, safe counts, daily deposit logs, and bank reconciliation.
Education
Bachelor of Science - Psychology
University of Virginia's College t Wise
01.2020
Associate of Arts - General Studies
Mountain Empire Community College
01.2018
Master of Science - Cybersecurity
Southern New Hampshire University
Skills
- Financial processes understanding
- Money handling
- Creative thinking
- Customer service-oriented
- Generating referrals
- Risk management policies
- Follow-up skills
- Analyzing data
- Opening accounts
- Negotiating terms
Timeline
Transportation Assistant
Department of Veterans Affairs
06.2022 - Current
Store Leader
Guitar Center
09.2021 - Current
Relationship Banker
US Bank
06.2021 - 08.2021
Starbucks, Barista
04.2021 - 08.2021
Property Manager
Metcalf Industrial and Storage
03.2020 - 07.2021
Server
Darden Restaurants, Cheddars
01.2020 - 03.2020
Treasurer
Kappa Sigma
08.2019 - 05.2020
Renos Roadhouse
06.2018 - 01.2020
Receiver/Processor
Belk Incorporated
05.2016 - 01.2018
Bachelor of Science - Psychology
University of Virginia's College t Wise
Associate of Arts - General Studies
Mountain Empire Community College
Master of Science - Cybersecurity
Southern New Hampshire University