Hi, I’m
JONATHAN BLUNT
Kalispell,MT
Summary
A talented professional leader and dedicated problem solver. Who brings fourteen plus years of valuable experience to help forward a company’s objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
years of professional experience
Work History
Peloton Interactive
Associate Program Manager,
2021.06 - 2023.07 (2 years & 1 month)
Job overview
- Assisted or managed tests for both in-market and developing products
- Led weekly meetings to update stakeholders with information that was quantifiable, open text themes, new trends, and actionable
- Coordinated all Field Testing Support efforts for a given project. This included finalization of POR, communicating support requirements to other team members, helping to identify trends across all feedback types, and working directly with Field Testing Program Managers or outside stakeholders on project status and progress
- Coordinated & managed tester feedback of large-scale tests containing up to three hundred participants
- Provided direct support to Peloton test participants through thoughtful and precise communication and thorough troubleshooting practices while maintaining a friendly and helpful demeanor at all times
- Coordinated with internal & external test participants and Peloton stakeholders on the resolution of emerging issues
- Proactively sought assistance from other team members and stakeholders when necessary
- Reviewed and analyzed various forms of feedback including, but not limited to: Surveys, bug reports, and suggestion reports
- Prepared daily and weekly summary reports displaying trends and progress against project goals
- Translated technical issues into high-level examples of customer-impacting issues or situations
- Learned new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Fitbit Inc
Product Specialist, Software
2018.04 - 2021.06 (3 years & 2 months)
Job overview
- Helped with sustainability, improvements to existing processes, and implementation of new processes
- Analyzed and compiled customer feedback to provide PM's, engineers, and VIP's with information that helps them make informed decisions for new features, handling bugs, or making tough calls on existing issues
- Deliver information from various teams to customer support counterparts as we prepare for launch readiness or to mitigate/fix an issue
- Worked with Site reliability engineers and the Fitbit mobile app team to help monitor, report, and manage the overall health of the overall health of the Fitbit ecosystem and provide insights into "real-time" customer experiences
Fitbit Inc
Software Field Testing Beta Support
2015.08 - 2018.03 (2 years & 7 months)
Job overview
- Analyzed historical beta product testing data and customer feedback to gain insights for product improvements and address platform issues
- Managed testing application release and new device security role management
- Developed internal testing missions and process documentation within Centercode
- Contributed to new product and software training content
- Provided support and communications for new product and feature launches, and site or firmware releases
- Successfully contributed to Fitbit product launches for Blaze, Flex 2, Charge 2, Ionic, Versa and Charge 3
- Facilitated training for four of the international CS team in Medellin, Colombia
- Demonstrated ability to work collaboratively with cross-functional business partners, including Site Operations, Product, Quality, and Firmware
- Demonstrated problem solving aptitude, including championing new ideas to relevant stakeholders and engaging with others to quickly reach sustainable resolutions and improved methods
Education
San Francisco State University , San Francisco, CA
Bachelor of Science from International Business and Business Administration
01.2013
Skills
- Over 3 years of CRM technical experience, involving Salesforce CRM Platform
- Over 3 years of experience with Confluence, JIRA, and Centercode
- Proficient with Tableau, Looker, Microsoft Office (Excel, Word and Powerpoint) and Google Docs
- Public Speaking
- Customer Satisfaction
- Managing Field Surveys
- Team Leadership
- Managing project Deadlines
- Software Documentation
- Planing Field Testing Projects
- Risk Management
Languages
German
Limited Working
Timeline
Associate Program Manager,
Peloton Interactive
2021.06 - 2023.07 (2 years & 1 month)
Product Specialist, Software
Fitbit Inc
2018.04 - 2021.06 (3 years & 2 months)
Software Field Testing Beta Support
Fitbit Inc
2015.08 - 2018.03 (2 years & 7 months)
San Francisco State University
Bachelor of Science from International Business and Business Administration
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