Jonathan Bogart
Worcester,Ma
Summary
With a proven track record at American Vinegar Works, I excel in inventory management and team leadership, significantly reducing waste while fostering a collaborative environment. My expertise spans safety management and customer service, ensuring compliance and satisfaction. Skilled in problem-solving and performance monitoring, I drive efficiency and quality in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Production Assistant
American Vinegar Works
Worcester, MA
02.2023 - Current
- Maintained a clean and safe production environment, adhering to health and safety standards.
- Troubleshot issues that arose during productions with quick solutions.
- Assembled and arranged materials for display or sale.
- Assessed equipment to determine need for repair or replacement.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained a clean work environment at all times.
- Managed inventory of production supplies, reducing waste by a significant percentage.
- Monitored production quality, identifying and addressing issues promptly.
- Ran errands as necessary for the production team.
- Operated production equipment under supervision, maintaining optimal performance.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintenance Assistant
The Hanover Theater
Worcester, MA
02.2022 - 04.2023
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Documented and reported maintenance progress and issues to supervisor.
- Cleaned up debris from work areas after completing repairs or installations.
- Ensured compliance with local, state, and federal regulations regarding building maintenance.
- Conducted daily inspections of facilities to identify necessary repairs and maintenance.
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Repaired minor damages to walls, floors and ceilings caused by wear-and-tear or vandalism.
- Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
- Assisted in the setup and breakdown of company events and meetings.
- Executed general groundskeeping duties such as mowing lawns, trimming hedges or removing snow.
- Performed groundskeeping duties, including landscaping and snow removal.
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Monitored inventory levels of spare parts used in maintenance activities.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Followed safety protocols while operating maintenance machinery and tools.
- Implemented troubleshooting techniques to resolve issue.
- Detected and repaired hazardous conditions or concerns that presented risk of accidents or injuries.
- Assisted in the relocation of office furniture and equipment.
- Prepared walls for painting by patching holes and replacing drywall.
- Maintained inventory of repair supplies and materials.
- Painted and refinished building interiors and exteriors as needed.
- Performed regular maintenance and repair of facility equipment and systems, such as HVAC units, plumbing fixtures, electrical wiring and lighting.
- Operated a variety of machinery and tools safely and efficiently.
Bar Manager
3G's Sportsbar
Worcester, MA
01.2019 - 01.2022
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Inspected dining and serving areas for cleanliness and proper setup.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Oversaw food preparation, production and presentation according to quality standards.
- Poured wine, beer and cocktails for patrons.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Reorganized bar stations to streamline service flow.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Explained goals and expectations required of trainees.
- Created signature beverages to increase revenue and patron loyalty.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
- Implemented strategies designed to increase revenue through upselling techniques.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored cash intake to reduce discrepancies.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed and implemented bartender training programs, policies and procedures.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Burncoat Senior High School
Worcester, MA06-2005
Skills
- Task prioritization
- Inventory monitoring
- Production background
- Fulfillment management
- Safety management
- Health codes compliance
- FOH operations oversight
- Performance monitoring
- ServSafe compliance
- Foodservice management
- Cocktail development
- Team collaboration
- Event coordination
- Security oversight
- Problem-solving
- ABC standards
- Inventory management
- Relationship building
- Bar management
- Cash handling
- Supervisory experience
- Issue resolution
- POS system proficiency
- Quality control
- Hospitality and accommodation
- Service oriented
- Sales forecasting
- Outgoing personality
- Restaurant management
- Shift scheduling
- Wine and liquor expertise
- Staff scheduling
- Guest interaction
- Verbal and written communication
- Safety awareness
- Team leadership
- Customer service
- Cocktail preparation knowledge
- Product ordering knowledge
- Customer relationship building
- Inventory control
- Rule enforcement
- Time management
- Workplace safety protocols
- Upselling techniques
- Responsible alcohol service
- Training and mentoring
- Legal compliance
- Safe serving practices
- Conflict resolution
Timeline
Production Assistant
American Vinegar Works
02.2023 - Current
Maintenance Assistant
The Hanover Theater
02.2022 - 04.2023
Bar Manager
3G's Sportsbar
01.2019 - 01.2022
High School Diploma -
Burncoat Senior High School
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