Jonathan Bonds
Roanoke,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Bartender/Dining Room Manager
The Shenandoah Club
Roanoke, VA
10.2023 - Current
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Completed regular bar inventories and daily requisition sheets.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed reservations and prepared tables accordingly in order to maximize seating capacity during peak hours.
Bar Manager
Hotel Albuquerque
Albuquerque, NM
07.2018 - 08.2023
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Developed and implemented bartender training programs, policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Trained new employees to perform duties.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Applied Science - Hospitality Administration And Management
Central New Mexico
Albuquerque, NM08-2020
Associate of Arts - Communications/Public Relations
University of Texas At Tyler
Tyler, TX05-2007
Skills
- Sales knowledge
- Sales improvement
- Sales targeting
- Liquor sales
- Direct sales
- Merchandise sales
- FOH operations oversight
- Bar promotional planning
- Financial reporting
- Service-oriented mindset
- Customer service
- Inventory management
- Staff training
- Outgoing personality
- Customer relations
- Marketing and sales experience
- Event planning
- Restaurant management
- Upselling techniques
- Customer feedback management
- Hospitality and accommodation
- Guest interaction
- Clear communication
References
References available upon request.
Timeline
Bartender/Dining Room Manager
The Shenandoah Club
10.2023 - Current
Bar Manager
Hotel Albuquerque
07.2018 - 08.2023
Associate of Applied Science - Hospitality Administration And Management
Central New Mexico
Associate of Arts - Communications/Public Relations
University of Texas At Tyler