Jonathan Booth
Euclid,OH
Summary
To obtain a position which sufficiently utilizes my current skills to achieve company objectives while also developing and fostering new skills and allowing the opportunity for professional growth.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Wyzant Tutoring
- Tutoring high school students in the Spanish language.
Investor Compliance Specialist
Safeguard Properties
Valley View, OH
03.2026 - Current
- Providing work order photos and results from property history to clients once property has left our inventory.
- Order processing in order to send our vendors to complete work that was approved by clients or investors.
- Processing the mass cancellations of loans in our database which are exiting inventory.
Client Account Representative
Safeguard Properties
Valley View, OH
12.2018 - 03.2026
- Managed client communications to ensure satisfaction and address inquiries effectively.
- Assisted in resolving client issues promptly, improving overall service quality.
- Placed work orders sending our vendors to residential and/or commercial properties to complete various maintenance tasks in order to ensure proper maintenance and full compliance with local ordinances.
- Submitted bids to the client in order to obtain approval to complete specific types of work at a property.
Resolution Specialist/Team Lead
Safeguard Properties
02.2013 - 11.2018
- Working in a call center environment, providing exceptional customer service and conducting research in order to give authorization to vendors to secure and maintain vacant properties that have gone through or are going through the foreclosure process.
- Asking questions and probing to determine whether or not to authorize the securing of properties.
- Giving any necessary instructions to contractors to ensure that properties are protected from the threat of squatters, vandalism, etc.
- Coaching our representatives in order to help them improve their audit scores and adhere to our department’s policies and procedures.
- Offering advice on how to handle some of the more difficult situations that either our contractors or our representatives run into.
- Keeping our reps informed of any changes to our policies and/or procedures as well as which areas we need to improve in order to get better audit scores.
- Taking Spanish calls for my department as well as the other departments.
- Client Account Representative
- This is my current role with Safeguard Properties that I have held Since December, 2018. I now have the opportunity to communicate directly with one of our client's more often and, as a result, have built a strong business relationship with the client, striving to ensure that I do my part to ensure that the client's expectations as well as the goals assigned by the client to my company are met.
01.2013 - 01.2013
- Aiding in the promotion of restaurants and retailers by reaching out to schools/businesses and offering free coupons for various products.
- Making phone calls to get word out about the free coupons in a friendly manner and making note of who is interested and who is not.
- Workplace Media
Food Operations
DiBella’s Subs
Mentor, OH
01.2011 - 06.2012
- At DiBella's, our goal is to make the best sub sandwich you have ever had. We custom prepare every sub, taking the time to make each sub to a standard that would only be found in an old fashioned corner bakery.
- Proficient in construction of all sandwiches
- Capable of operating and maintaining the grill
- Provide personal, professional and friendly customer service to every customer
- Cashier
Factory Technician
Industrial Thermoset Plastics, Inc.
Mentor, OH
01.2010 - 10.2010
- Molded plastic covers onto cables
- Cleaned water edge parts
- Assisted with all other miscellaneous manufacturing tasks
- Our over-molding process is one of the best ways to protect your electronics from the environmental conditions it may face throughout its life expectancy.
Inventory Specialist
Marc’s
Mentor, OH
06.2007 - 08.2007
- Stocked shelves
- Cart management
- Performed custodial duties as needed
- Marc's is a discount drugstore-and-grocery chain, with stores in northern and central Ohio.
Education
Bachelor of Arts - Spanish
Cleveland State University
01-2012
Graduate - undefined
Cornerstone Christian Academy
01-2007
Skills
- Bachelor of Arts in Spanish
- Microsoft Word
- Microsoft Excel
- Fluent in Spanish
- Microsoft PowerPoint
- Microsoft Outlook
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Investor Compliance Specialist
Safeguard Properties
03.2026 - Current
Client Account Representative
Safeguard Properties
12.2018 - 03.2026
Resolution Specialist/Team Lead
Safeguard Properties
02.2013 - 11.2018
01.2013 - 01.2013
Food Operations
DiBella’s Subs
01.2011 - 06.2012
Factory Technician
Industrial Thermoset Plastics, Inc.
01.2010 - 10.2010
Inventory Specialist
Marc’s
06.2007 - 08.2007
Graduate - undefined
Cornerstone Christian Academy
Wyzant Tutoring
Bachelor of Arts - Spanish
Cleveland State University
Disclaimer
Exceptional References and Recommendations Available Upon Request