Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Bowden

Summary

Focused Regional Director of Operations with 7 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

13
13
years of professional experience

Work History

Regional Director of Operations

Concerto Renal Services
08.2021 - Current

Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care

Ensures all Regional Managers conduct monthly documentations audits and analyzes results of audits to determine where there is a need for process improvements.

Ensures the market stays within compliance per CMS guidelines

Ongoing maintenance of policies and procedures to reflects current practices and assure safety and regulatory compliance

Responsible for staffing, hiring, termination, and promotes.

Responsible for annual reviews on all market staff.

Accountable for all payroll monitoring on a biweekly basis.

Ensure all budget monitoring standards are implement at all times.

Maintains the budget set forth for the market

Develop strategies fro business plans for the state

Lead all project management and new build projects

Provide and maintain all staff and patient confidentiality standards

Maintain a positive and collaborative relationship with Medical director, and company COO, CEO.

Biomedical Operations Supervisor

DaVita
07.2017 - 08.2022
  • Optimized inventory management systems to minimize waste while maintaining adequate stock levels for uninterrupted operations.
  • Led the successful completion of multiple projects by effectively managing resources, timelines, and budgets.
  • Championed process improvements that led to cost savings without compromising service quality or patient care standards.
  • Conducted thorough risk assessments to identify potential issues and proactively implement corrective measures.

CCHT/Preceptor/Phlebotomist

Fresenius
10.2015 - 04.2017
  • Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
  • Provided comprehensive pre-and post-treatment assessments, identifying any potential complications and addressing them promptly.
  • Assisted with dialysis technician orientation and training to promote high standard of patient care.
  • Improved patient care by providing timely and accurate hemodialysis treatments.

Psychiatric Technician

Central Regional Hospital
01.2011 - 10.2015
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.

Education

Bachelor of Science - Health Management

University of Phoenix
Tempe, AZ
02.2025

Associate of Arts - Business

University of Phoenix
Tempe, AZ
04.2023

Skills

  • Operational Efficiency
  • Data-driven decision-making
  • Workforce Planning
  • Strategic planning and execution
  • Strategic Planning
  • Leadership training
  • Quality Assurance
  • Business Management
  • Process Improvements
  • Performance Analysis
  • Process Improvement
  • Cost Control
  • Risk Mitigation
  • Capital Spending
  • Teamwork and Collaboration
  • Customer Service
  • Effective leader

Timeline

Regional Director of Operations

Concerto Renal Services
08.2021 - Current

Biomedical Operations Supervisor

DaVita
07.2017 - 08.2022

CCHT/Preceptor/Phlebotomist

Fresenius
10.2015 - 04.2017

Psychiatric Technician

Central Regional Hospital
01.2011 - 10.2015

Bachelor of Science - Health Management

University of Phoenix

Associate of Arts - Business

University of Phoenix
Jonathan Bowden