Focused Regional Director of Operations with 7 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care
Ensures all Regional Managers conduct monthly documentations audits and analyzes results of audits to determine where there is a need for process improvements.
Ensures the market stays within compliance per CMS guidelines
Ongoing maintenance of policies and procedures to reflects current practices and assure safety and regulatory compliance
Responsible for staffing, hiring, termination, and promotes.
Responsible for annual reviews on all market staff.
Accountable for all payroll monitoring on a biweekly basis.
Ensure all budget monitoring standards are implement at all times.
Maintains the budget set forth for the market
Develop strategies fro business plans for the state
Lead all project management and new build projects
Provide and maintain all staff and patient confidentiality standards
Maintain a positive and collaborative relationship with Medical director, and company COO, CEO.