Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jonathan Bowles

St Louis,MO

Summary

Dynamic professional with extensive experience at Massage Luxe Spa, excelling in appointment scheduling and customer engagement. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at utilizing spa management software to maintain accurate records, ensuring seamless operations and a welcoming atmosphere for all clients.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Massage Luxe Spa
Kirkwood, Missouri
06.2025 - Current
  • Greeted clients warmly and ensured a welcoming atmosphere at the spa.
  • Managed appointment scheduling using spa management software efficiently.
  • Collected client information and maintained accurate records for services rendered.
  • Assisted clients with product sales and provided detailed service information.
  • Maintained cleanliness and organization of the reception area consistently.
  • Coordinated with therapists to ensure timely service delivery for clients.
  • Processed payments and handled cash transactions securely at the front desk.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Sales Specialist

Allsup
Belleville, Illinois
04.2024 - 11.2025
  • Engaged clients to understand their needs and recommend appropriate services.
  • Collaborated with team members to develop effective sales strategies and approaches.
  • Utilized CRM software to track customer interactions and follow-up activities.
  • Maintained knowledge of industry regulations and compliance standards for sales practices.
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Participated in team meetings to review progress against objectives set by management.
  • Write, completed, and filed documentation to finalize sales.
  • Performed data entry into CRM system including account information and sales activity logs.
  • Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Medical Massage Therapist

Massage Luxe Spa
Fairview Heights, Illinois
05.2014 - 04.2025
  • Provided therapeutic massage services to clients for pain relief and relaxation.
  • Assessed client needs through detailed consultations before treatments.
  • Maintained a clean and organized work environment in the spa.
  • Utilized various massage techniques to enhance client wellness and satisfaction.
  • Collaborated with other therapists to ensure comprehensive client care.
  • Educated clients on post-treatment self-care and wellness practices.
  • Managed appointment scheduling and maintained accurate client records.
  • Developed a professional rapport with clients through compassionate listening skills and positive attitude towards their well-being.
  • Promoted special offers and packages available at clinic locations.
  • Instructed patients on proper stretching exercises to increase flexibility, improve circulation and reduce muscle tension.
  • Performed therapeutic massages of soft tissues and joints utilizing various techniques such as Swedish, deep tissue, sports, trigger point release, neuromuscular re-education, myofascial release and hydrotherapy.
  • Attended continuing education seminars related to massage therapy techniques in order to stay up-to-date on industry standards.
  • Collaborated with other healthcare professionals when necessary regarding client care plans.

Education

Licensed Massage Therapist - Massage Therapy

University of Spa Cosmetology Arts
Springfield, IL
10-2013

Some College (No Degree) - Human Biology

Lincoln Land Community College
Springfield, IL

Some College (No Degree) - Human Biology

Southwestern Illinois College
Belleville, IL

Skills

  • Appointment scheduling
  • Spa management software
  • Customer relationship management
  • Product knowledge
  • Cash handling
  • Record maintenance
  • Effective communication
  • Follow-up processes
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Active listening
  • Time management
  • Researching skills
  • Record keeping
  • Client engagement
  • Work prioritization
  • Proficient in Microsoft Office Products
  • Conflict management
  • Telephone etiquette
  • Filing and sorting
  • Data confidentiality
  • Multitasking and organization
  • Email correspondence
  • Oral and writing communication
  • Fluent in English and German
  • Initiative-taking
  • Sensitive information handling

Languages

German
Professional

References

References available upon request.

Timeline

Front Desk Receptionist

Massage Luxe Spa
06.2025 - Current

Sales Specialist

Allsup
04.2024 - 11.2025

Medical Massage Therapist

Massage Luxe Spa
05.2014 - 04.2025

Licensed Massage Therapist - Massage Therapy

University of Spa Cosmetology Arts

Some College (No Degree) - Human Biology

Lincoln Land Community College

Some College (No Degree) - Human Biology

Southwestern Illinois College

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