Jonathan Boyd
Los Alamos,NM
Summary
Q-Clearance, HRP, and SIGMA 15
Skilled in managing and conducting complex research projects across diverse scientific disciplines. Possess strong analytical abilities, adept at data collection, analysis, and interpretation to drive project objectives. Demonstrated capacity for critical thinking and problem-solving to advance scientific understanding and application. Contributed to significant improvements in research methodology and efficiency in previous roles, enhancing overall project outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Research Technician
Los Alamos Labs
Los Alamos, NM
03.2021 - Current
- Kept work areas extremely clean and sanitized properly to avoid errors in research.
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
- Coordinated with research and development team to support production and boost efficiency.
- Assisted with training junior team members in laboratory techniques and operation of equipment.
- Improved production efforts by managing process capabilities for mass spectrometer operations.
- Verified regulatory compliance and protocol adherence through comprehensive inspections.
- Set and oversaw quality assurance guidelines for laboratory work.
- Developed and maintained courteous and effective working relationships.
- Eliminated procedure gaps by effectively guiding and teaching multiple Technicians on operations of machinery, inspection protocols and processes
Pipefitter
Western States Fire Protection
Albuquerque, NM
01.2018 - 02.2021
- Followed safe work practices, which included fall protection and personal protective equipment.
- Measured, threaded and cut materials to correct angles.
- Fabricated piping pieces and components in line with design specifications for each system.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Conducted thorough inspects and tests of previously installed systems to locate and correct faults.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
District Sales Manager
Lowes
Albuqueruqe, NM
01.2015 - 02.2018
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Researched competitors' activities and products to uncover new trends
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Developed strong relationships with key referral sources, resulting in 17% increase in referrals
Technical Support Specialist
Asurion
Phoenix, AZ
01.2013 - 02.2015
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware, devices and software to set up work stations for employees.
- Resolved 20-40 technical support inquiries per day.
- Patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Master of Science - Computer Engineering
University of New Mexico
Albuquerque, NM01-2026
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT09-2024
Skills
- Solumina
- MRP
- Recordkeeping and documentation
- Quality Assessment
- Agile Software Development
- Product Testing
- Software Compatibility Testing
- Test Plans and Test Methodologies
- Automation scripting
- Python, C, Java, Javascript, SQL
- Springboots, Flask,
Languages
- Python
- HTML and CSS
- Javascript
Certification
- MSLD I
- Google IT Support Professional
- ITIL4
- Linux Essentials
Timeline
Research Technician
Los Alamos Labs
03.2021 - Current
Pipefitter
Western States Fire Protection
01.2018 - 02.2021
District Sales Manager
Lowes
01.2015 - 02.2018
Technical Support Specialist
Asurion
01.2013 - 02.2015
- MSLD I
- Google IT Support Professional
- ITIL4
- Linux Essentials
Master of Science - Computer Engineering
University of New Mexico
Bachelor of Science - Computer Science
Western Governors University
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