Results-driven management professional with over 2 years of management consulting experience and over 7 years of direct experience in operations management. Highly adept in planning, coordinating, developing personnel/processes, and executing successful operating procedures to provide the upmost value for a client's organizational goals.
Overview
9
9
years of professional experience
Work History
Senior Management Consultant
Dewolff, Boberg, and Associates, Inc.
09.2022 - Current
Responsible for the development and installation of a Management Operating System with clients to develop leadership skills, drive accountability, and operation performance improvement.
Analyze data, identify trends and develop strategies to improve operational efficiency.
Facilitate workshops with leadership teams to identify development opportunities and various management principles for their development.
Create presentations outlining project plans, objectives, timelines and deliverables.
Identify opportunities for process optimization initiatives and behavioral changes to have a positive impact on all facets of performance.
Perform gap analysis between current performance levels and expected targets.
Monitor project metrics such as budgets, resource utilization rates, customer satisfaction scores.
Provide guidance on developing effective communication strategies across multiple levels within a management hierarchy.
Assess clients through on-site observations to determine strengths and weaknesses in work performance, overall leadership, and personal accountability.
Develop research findings and prepare executive level reports highlighting observations, results, opportunities, and actions needed.
Manager II, Operations
J.B. Hunt Transport Inc.
01.2019 - 09.2022
Primary point of contact for dedicated client tasked with promoting exceptional customer service, and driving true customer value.
Oversee and monitor the performance of a driver fleet made up of 60 professional drivers and 7 office personnel.
Monitor and promote a safety first culture by ensuring the account is compliant with all local, state, and federal requirements.
Evaluate and look for opportunities to improve the overall account performance and customer value through review of KPIs, monthly P&L performance, and budget vs actual analysis.
Responsible for hiring, training, and the continuous development of all driver and office personnel.
Transportation Manager II
J.B. Hunt Transport Inc.
03.2016 - 01.2019
Supervised a team of 24 drivers and all facets surrounding that responsibility.
Pre-planned, dispatched, monitored performance, and assured payroll for accuracy.
Reviewed key metrics and looked for opportunities to promote improvement for overall efficiency.
Monitored safety and compliance items to assure good standing with both the internal safety division and the Department of Transportation.
Exhibited a driver dedicated mentality to promote a positive work culture and to minimize turnover.
Curative Specialist at Liepold Harrison & Associates, Harrison McLaughlin & AssociatesCurative Specialist at Liepold Harrison & Associates, Harrison McLaughlin & Associates