Jonathan Brady
Alliance,OH
Summary
Professional with strong background in customer service and technical support. Known for resolving issues efficiently, fostering teamwork, and adapting to changing demands. Skilled in troubleshooting, communication, and delivering quality service. Dependable, solutions-focused, and driven by results.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist Technician
Ohio Bell Telephone Company/AT & T
01.1995 - 01.2025
- Maintained detailed records of customer interactions to ensure accurate follow-up and case resolution.
- Installation and repair of telephone service
- Installation and repair of internet service
- Safe operation of Bucket Utility Vehicle
- Repairing telephone and internet services
- Followed safety guidelines according to training and company standards
- Provided exceptional customer service, consistently exceeding performance metrics.
- Educated customers on product features, guiding them through setup and troubleshooting procedures.
Education
Associate of Applied Science -
Rowan Cabarrus Community College
Salisbury, NC05-1992
High School Diploma -
East Rowan High School
Salisbury, NC05-1982
Skills
- Telecommunications equipment
- Installations and repairs
Timeline
Customer Service Specialist Technician
Ohio Bell Telephone Company/AT & T
01.1995 - 01.2025
Associate of Applied Science -
Rowan Cabarrus Community College
High School Diploma -
East Rowan High School
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