Jonathan Hodge
Moulton,Alabama
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jacks Family Restaurants LP
10 2022 - Current
- Mentored upward of 20 plus team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Freelance Web Designer
Self Employed Web
07.2016 - Current
- Identified conflicting business practices and integration issues to suggest alternative solutions.
- Engaged with clients to plan and optimize site issues and queries.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Engaged with upwards of 3 to 5 clients weekly in spare time.
- Helped over 20 individuals progress to better standing.
- Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
- Communicated with clients via phone and e-mail, conducting in-depth research during client interviews to determine proper writing tone and style according to client needs.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Entertainer
The Quest
2 2017 - 10 2020
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Used social media to promote events and build audience.
- Coached over 20 performers to develop individual skills and fill gaps in group performance
Lead Sales Associate
Rue 21
10 2015 - 10 2020
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- I've in total pulled about 5 to 6 years in retail.
Education
GED - GED
Jefferson Community College
Birmingham, AL4 . 2017
Hospitality Management - Hospitality
Jefferson Community And Technical College
Birmingham, AL3 . 2016
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Google Drive
- Employee scheduling
- Staff supervision
- Sales growth
- Operations management
- Training
- Staff Management
- Business Development
- Cost Control
- Consulting
- Written and Oral Communications
- WordPress Proficiency
- Serve Customer Needs
- Google Chrome
- Communications Strategies
- Marketing
- Identification Checks
- Staff Training
- Refunds and Exchanges
- Sales Expertise
- Cash Drawer Management
- Hospitality and Accommodation
- Payment Collection
- Customer Service and Assistance
- PCI (Payment Card Industry)
- Customer Complaint Resolution
- Stocking and Replenishing
Additional Information
- Advance Documents
- Advance Sheets Google
- Advance Forms Google
- Advance Slide Google
- Advance Form Google
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Freelance Web Designer
Self Employed Web
07.2016 - Current
Assistant Manager
Jacks Family Restaurants LP
10 2022 - Current
Entertainer
The Quest
2 2017 - 10 2020
Lead Sales Associate
Rue 21
10 2015 - 10 2020
GED - GED
Jefferson Community College
Hospitality Management - Hospitality
Jefferson Community And Technical College
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