Jonathan Brightman
Chester,VA
Summary
Dynamic Auto Damage Adjuster Supervisor at GEICO with expertise in CCC Estimating Software and a proven track record in conflict resolution. Successfully managed a team, enhancing compliance and performance while driving customer satisfaction. Adept at analyzing claims and implementing efficient processes to optimize operations and reduce costs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster Supervisor
GEICO, Government Employees Insurance
Chester, VA
05.2018 - Current
- Ensured compliance with internal controls, policies, and procedures in the handling of claims.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Managed a team of adjusters responsible for handling multiple auto damage claims simultaneously.
- Daily Requirements: TCM76 (Total Compliance Memo); Manage Pending; Payment Tracker; Refund Tracker; Daily coaching with adjusters; Review and approve timecards; Approve & manage PTO requests; Fleet Management; Estimate Reinspections; Estimate of Record; Supplements; Total Losses; Rental Management; Monitor Calls (Verint); Performance Management; Expense Reports (Certify); Draft Authority Approvals; Manage Time in Process (TIP); Manage Unassigned Queue; Compliance Reviews; Manage Answer Rate; Manage Reinspection Results; Team Meetings (weekly); Ride Reviews (1.5 quarterly per adjuster); Manage CSS Results; Corrective Action (when appropriate); Checkbook Audits; Manage Adjuster Zones; Conflict/Dispute Resolutions; Value Disputes; Performance Appraisals (annual); Merit Increases; Setting exposures
- Competent in handling DOI complaints (Va)
- Competent in Diminished Value (Va)
- Competent in Appraisal Clause (Va)
- Specialized in working with Adverse Shops
- Experience handling/selling Salvage on behalf of GEICO at auction :Set minimum bids, review comp salvage data to determine appropriate reserve, and approve/deny salvage sales
- Developed Relationships with & selected partner shops: Drive in locations and Open Shop (CCC)
Auto Damage Adjuster
GEICO, Government Employees Insurance
Chester, VA
08.2016 - 05.2018
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Reviews and adjusts claims by claim processing guidelines.
- Analyzed claim trends to identify potential fraud and took appropriate investigative actions.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Researched and verified insurance policy coverage.
- Maintained records of all auto damage assessments, estimates, negotiations, and payments.
- Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
- Researched parts pricing and labor rates to accurately estimate repair costs.
Paint Department Manager
Loyalty Toyota
Chester, VA
05.2016 - 08.2016
- Trained new employees on product knowledge, safety guidelines, and customer service standards.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Conducted regular meetings with staff to discuss issues related to the Paint Department such as policies or procedures.
- Created weekly reports detailing sales performance, inventory levels, and department expenses.
- Managed the daily operations of the Paint Department, including scheduling staff, assigning tasks, and maintaining a safe work environment.
Auto Damage Adjuster
GEICO, Government Employees Insurance
Chester, VA
12.2011 - 05.2016
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Reviews and adjusts claims by claim processing guidelines.
- Analyzed claim trends to identify potential fraud and took appropriate investigative actions.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Researched and verified insurance policy coverage.
- Maintained records of all auto damage assessments, estimates, negotiations, and payments.
- Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
- Researched parts pricing and labor rates to accurately estimate repair costs.
Education
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- CCC Estimating Software
- One Note
- Excel
- Microsoft Office
- Workday
- Duncan RV Estimating Software
- Mappoint
- Copart Portal
- IAA Portal
- Salvage Bids (Copart/IAA)
Certification
- I-Car Platinum
- Chief Master Certification
- Steering & Suspension
- Frame & Unibody
- Motorcycle & RV Trained
- Blue Ocean Diversity Training
- BASF Refinish Technician Certification (expired)
Accomplishments
- Developed CCC Parts Code Table for VA, NC, TN
- Invited to the 2019 Planning Session within 1st year of being a Supervisor
- Developed Right Inspection, Right Place initiative, presented to RVPs & AVPs
- Focused on reducing storage on salvage yards
- First Adjuster to achieve Grade 66 Countrywide (highest paygrade for adjusters)
- Highest Rated Adjuster 2017 for Region 7 (VA, NC, TN)
- Second Lowest Repairable & Total Loss rentals 2023 Countrywide
Timeline
Auto Damage Adjuster Supervisor
GEICO, Government Employees Insurance
05.2018 - Current
Auto Damage Adjuster
GEICO, Government Employees Insurance
08.2016 - 05.2018
Paint Department Manager
Loyalty Toyota
05.2016 - 08.2016
Auto Damage Adjuster
GEICO, Government Employees Insurance
12.2011 - 05.2016
Some College (No Degree) -
Southern New Hampshire University
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