Jonathan Brignoni
Summary
Experienced general manager with five years of management experience. Seeking an opportunity to leverage skills within an organization that values customer service, team building, networking, and analytical abilities. Disciplined professional and prominent leader with a proven track record in business principles. Known for excellent organizational skills, attention to detail, and being a strong team player. Hardworking and passionate job seeker looking to add value as a team player.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Joe’s Rotisseria
05.2015 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Prepared worker training programs, resolved personnel problems, and promoted referral business.
- Developed and integrated a new POS system and managed company’s online database.
- Worked as a liaison between contractors and the business owner for the new location’s grand opening.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Analyzed menu and recipe additions to determine labor costs, overhead costs, and assign prices to new menu items.
- Carefully interviewed, selected, trained, and supervised staff.
Insurance Broker
Proviser – Certified Financial Services
08.2021 - 08.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
Dispensary Technician
Garden State Dispensary
04.2021 - 08.2021
- Constructed a 14-page Onboarding Manual for future trainees which included: job tasks, step-by-step instructions, and company used websites.
- Responsible for handling confidential patient information including personal, financial, and medical history.
- Recorded cash/ATM sales using excel spreadsheets between the starting shift and closing shift reports for the company.
- Created patient profiles, scheduled appointments, resolved customer issues and concerns.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Science in Business Administration, Concentration in Management -
RAMAPO COLLEGE OF NEW JERSEY
Mahwah, NJ01.2021
Skills
- Microsoft Office
- Clover POS System configuration
- Team Management
- Collaboration and Teamwork
- Operations Management
- Customer Service
- Problem-Solving
- Critical Thinking
- Training and Onboarding
- Conflict Resolution
Community Service
Ramapo College of New Jersey Baseball Team, Mahwah, NJ, Participated and coordinated various food drives
References
Available Upon Request
Timeline
Insurance Broker
Proviser – Certified Financial Services
08.2021 - 08.2022
Dispensary Technician
Garden State Dispensary
04.2021 - 08.2021
Restaurant Manager
Joe’s Rotisseria
05.2015 - Current
Bachelor of Science in Business Administration, Concentration in Management -
RAMAPO COLLEGE OF NEW JERSEY
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