Jonathan Brown
The Woodlands,TX
Summary
Adept at workflow optimization and team collaboration, I significantly enhanced pharmacy productivity at CVS Pharmacy. Leveraging problem-solving skills and a commitment to HIPAA, I improved patient satisfaction and efficiency. My experience spans various roles, consistently focusing on achievements like boosting sales and maintaining high-quality standards, showcasing my adaptability and dedication to excellence.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Merchandiser
Sams Club
03.2020 - 01.2023
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Inspected merchandise for quality and arranged proper display location on floor.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store managers to determine best placement for merchandise displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Culinary Specialist
Navy
12.2014 - 12.2019
- Disciplined and dedicated to meeting high-quality standards.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Managed delivery of fresh rations in Type environments for over Number personnel.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Streamlined kitchen operations by implementing effective work schedules and delegating tasks appropriately.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Expanded culinary offerings by continually learning new techniques and incorporating current trends into menu development.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
Cart Attendant
Sams Club
05.2014 - 12.2014
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Periodically disinfected carts preventing spread of disease.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Cleared parking lot of litter and foreign debris.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Offered carts to patrons.
Store Associate
Spencer's Gifts
03.2013 - 05.2014
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Participated in training sessions to stay updated on product information and company policies.
Education
High School Diploma -
The Woodlands High School
The Woodlands, TXSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Timeline
Pharmacy Technician
CVS Pharmacy
12.2022 - Current
Merchandiser
Sams Club
03.2020 - 01.2023
Culinary Specialist
Navy
12.2014 - 12.2019
Cart Attendant
Sams Club
05.2014 - 12.2014
Store Associate
Spencer's Gifts
03.2013 - 05.2014
High School Diploma -
The Woodlands High School