Highly motivated, results-oriented professional with demonstrated success in food service management, effective cost control and budgeting, menu creation and implementation, federal and state surveys and training, and culinary expertise. Accomplished professional experienced in Health care Food services. Dedicated to offering transformative and revitalizing support for ever-changing requirements. Offers strengths in relationship building, policy development and procedure optimization.
· Coordinated with facility director and vendors to ensure sufficient supplies of PPE and disposable food service supplies to comply with state and federal mandates during the Covid-19 pandemic. To date, the department has experienced no shortage of necessary equipment or supplies.
· The department received deficiency-free ratings from all state and federal surveys and health department Covid-19 inspections during tenure.
· Created a select menu program to better meet the dietary needs and preferences of both short-term and long-term residents.
· Communicating with residents’/patients’ family members to ensure meeting their dietary needs or food preferences thus resulted in a high customer satisfaction rate with the food service department.
· Oversee Clinical and Kitchen operations of a 74-bed skilled nursing facility.
· Worked well with the director in implementing COVID-19 safety protocols and necessary adjustments to optimize residents’ and dietary department’s safety in line with CDC guidelines thus resulting in zero positive Covid-19 cases in the food service department to date.
· Coordinated with facility director and vendors to ensure sufficient supplies of PPE and disposable food service supplies to comply with state and federal mandates during the Covid-19 pandemic. To date, the department has experienced no shortage of necessary equipment or supplies.
· The department received a deficiency-free rating from all state and federal surveys and health department Covid-19 inspections during tenure.
· Created a select menu program to better meet the dietary needs and preferences of both short-term and long-term residents.
· Communicating with residents/patients’ family members to ensure meeting their dietary needs or food preferences thus resulted in a high customer satisfaction rate with the food service department.
· Revitalized a poorly performing food service department.
· Implemented extensive training and team-building exercises to improve department operations and staff performance and cooperation.
· The department received deficiency-free ratings from all state and federal surveys during my tenure.
· Implemented a culinary training program to improve food quality and employee cooking skills.
Department has received a significant increase in resident satisfaction ratings of food quality and service. In addition, has experienced an overall 90% decline in food service grievances filed by residents and family members
· Corporate director for food service operations for 30 skilled care communities in Florida and Ohio.
· Work directly with the Corporate Food and Nutrition Services Director to create policies and procedures for Food and Nutrition Services Department.
· Assist with the development and implementation of corporate menus in communities. Training managers to meet standards and provide quality control to their facilities.
· Provide oversight of facility food service operations to ensure budgetary and state/federal regulatory compliance.
· Assist facilities undergoing regulatory surveys to assist staff and help facilitate positive outcomes.
· Facilitate relationships with Food and Nutrition Services vendors to ensure maximizing GPO cost benefits and utilizing vendor corporate resources to assist with food service staff training and education.
· Regional director for food service operations in 14 independent and assisted living communities in Florida and Texas.
· Oversee the transition of newly acquired assisted living communities into the company portfolio. Bringing food service operations up to meet company standards and ensuring compliance with state and federal regulations.
· Assist with the development and implementation of corporate menus in communities. Training chefs and staff to meet standards and providing quality control to communities.
Serve as dining and hospitality consultant to regional leaders and community directors; problem-solving and implementing action plans in my communities to achieve the company’s vision
· Independent consultant primarily responsible for developing corporate menus, and recipes, and building food service order guides into the Optima Solutions tray card system.
· Oversee development of corporate seasonal menus for client Signature Healthcare. Creates corresponding recipes and food service order guides for 144 facilities in 11 states. Provides training and consultation to individual facilities with menu system needs.
Facilitated the transition of Compass Pointe Healthcare and its 35 facilities
Chef de Partie; Garde Manger; responsible for preparation and service of hot and cold entrees, appetizers, salads, and hors d’oeurves’ in a classical French, 5-star, Relais & Chateaux restaurant. Assistant Pastry Chef, responsible for preparation and service of desserts, sorbets, and ice creams. Prepared breads, pastries, and petits fours for daily service.