Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Jonathan Buckley

Orlando,FL

Summary

Determined and enthusiastic job seeker with a multifaceted background in healthcare information, customer service, data entry and analysis, and registration specialty. I am able to adapt and thrive in any environment that is entered and am always looking to enhance current skills and develop skills not yet acquired.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Delivery Analyst

KPMG
Orlando, FL
07.2022 - Current
  • Work flexibly in a centralized high performing team environment supporting internal and external clients who may be spread across numerous locations and often communicate virtually to support project delivery

  • Accountable for setup and administration of projects including coordinating schedules, preparing document request lists, communicating with relevant stakeholders, and reviewing documents and reports for correctness and formatting
  • Develop and maintain knowledge of policy and processes to ensure consistent competency and KPIs are met
  • Effectively review data across multiple/systems and maintain personal compliance of operational and regulatory risk
  • Handle multiple projects, prioritize competing tasks, and help resolve project issues with minimal supervision
  • Assist Team Leaders in the construction and execution of quality related, informal, and formal development plans

Title and Registration Specialist

Carvana
Orlando, FL
01.2022 - 05.2022
  • Performed data entry on Salesforce to maintain and organize records of member and program information
  • Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize 20 or more deals per day.
  • Maintained fiscal records and accounts.
  • Participated in Employee Evolvement "Litty" Committee

Medical Disability Case Record Specialist

State Of Florida Department Of Health
Orlando, FL
04.2021 - 01.2022
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Kept accurate log of 50 requests for medical information and records.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinate travel arrangements with travel provider and claimant, prepare travel authorization, prepare claimant and travel reimbursement packages for submission to Finance & Accounting for payment.
  • Reviewed record and flagged incomplete or inaccurate information.

Customer Service Representative

AT&T
Orlando, FL
06.2020 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed more than 75 calls per day
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided back up for customer service managers.

Medical Disabiliy Case Record Specialist

State Of Florida Department Of Health
Orlando, FL
03.2019 - 06.2020
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Kept accurate log of 50 requests for medical information and records.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinate travel arrangements with travel provider and claimant, prepare travel authorization, prepare claimant and travel reimbursement packages for submission to Finance & Accounting for payment.
  • Reviewed record and flagged incomplete or inaccurate information.

Data Entry Clerk

Sears
Winter Park, FL
08.2018 - 03.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.

Education

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Administrative Duties
  • Customer Satisfaction
  • Payment Collection
  • Data Communications
  • Document Preparation
  • Travel Date Coordination
  • Microsoft Windows and Office
  • Technical Troubleshooting
  • Database Building
  • Business Process
  • Organization and Time Management
  • Employee Management

Certification

  • CNP - Certified Notary Public

Timeline

Service Delivery Analyst

KPMG
07.2022 - Current

Title and Registration Specialist

Carvana
01.2022 - 05.2022

Medical Disability Case Record Specialist

State Of Florida Department Of Health
04.2021 - 01.2022

Customer Service Representative

AT&T
06.2020 - 03.2021

Medical Disabiliy Case Record Specialist

State Of Florida Department Of Health
03.2019 - 06.2020

Data Entry Clerk

Sears
08.2018 - 03.2019

Associate of Arts -

Valencia College

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