Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jonathan Buckley

Jonathan Buckley

Croydon,PA

Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

5
5
years of professional experience

Work History

Front Office Supervisor

Sheraton Bucks County
Langhorne, PA
03.2022 - Current
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.

Administrative Assistant

Statesman Health and Rehabilitation Center
Levittown, PA
01.2022 - 03.2022
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Confirmed appointments, communicated with clients and updated client records.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained staff directory and company policy handbook for human resources department.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.

Dispatch Supervisor

Eastern Auto Parts Warehouse
Langhorne, PA
11.2017 - 01.2022
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 30 employees and provided training focused on maximizing overall performance.
  • Directed dispatching, routing and tracking of 30 fleet vehicles.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Assessed regulatory and operational risks for escalation to management.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Monitored security and handled incidents calmly.

Education

Associate of Science - Science

Bucks County Community College
Newtown, PA
06.2024

Skills

  • Billing and Invoicing
  • Staff Training
  • Team Management
  • Office Supplies and Inventory
  • Telephone Reservations
  • Office Meetings
  • Office Management
  • Employee Interviews

Affiliations

  • American Society of Administrative Professionals

Timeline

Front Office Supervisor

Sheraton Bucks County
03.2022 - Current

Administrative Assistant

Statesman Health and Rehabilitation Center
01.2022 - 03.2022

Dispatch Supervisor

Eastern Auto Parts Warehouse
11.2017 - 01.2022

Associate of Science - Science

Bucks County Community College

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Jonathan Buckley