Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jonathan Bueno

Jonathan Bueno

Brooklyn

Summary

Dynamic Property Administrator with proven expertise at Wavecrest Management Team, excelling in risk management and relationship building. Successfully streamlined service requests, enhancing tenant satisfaction and operational efficiency. Proficient in CRM software and adept at team collaboration, driving results through effective communication and administrative leadership.

Overview

6
6
years of professional experience

Work History

Property Administrator/ HQS Coordinator

Wavecrest Management Team
Queens
06.2022 - 11.2025
  • Delegated work to staff, setting priorities and goals.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Updated tenant and unit information to keep current in housing database.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Advised tenants on local laws related to renting a property.
  • Handled resident complaints and expedited maintenance requests.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Built relationships with service vendors and submitted associated billing statements.

Service Request Coordinator

Alma Request Corp
08.2019 - 04.2022
  • Responded promptly to residents' requests, coordinated with contractors, and ensured satisfactory completion of service
  • Provided accurate reports on maintenance activities, kept an updated database of building systems, and generated inventory and supply orders
  • Worked together with asset managers and leasing consultants to align service requests with business goals and tenant satisfaction
  • Conducted site visits and quality control measures to identify and solve problems

Education

BBA - Business Administration

Baruch College
New York, NY
05-2020

Skills

  • Risk management
  • Problem solving
  • CRM software
  • Meeting coordination
  • Document management
  • Relationship building
  • Verbal and written communication
  • Decision making
  • Workflow management
  • Team collaboration
  • Deadline management
  • Administrative leadership

Software Skills

Yardie

MDS

BJM

Sitecompli

  • Building Link
  • Microsoft 365

Languages

Spanish
Professional

Timeline

Property Administrator/ HQS Coordinator

Wavecrest Management Team
06.2022 - 11.2025

Service Request Coordinator

Alma Request Corp
08.2019 - 04.2022

BBA - Business Administration

Baruch College
Jonathan Bueno