Jonathan Bumpus
Cortland
Summary
Dynamic professional with a proven track record at Spectrum, excelling in store operations and customer engagement. Leveraged strong product knowledge and exceptional service skills to boost customer satisfaction and sales revenue. Adept in workplace safety and merchandise display, consistently enhancing the shopping experience while ensuring compliance with company standards.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Store Specialist
Spectrum
05.2025 - Current
- Assisted in maintaining inventory accuracy through regular audits and stock checks.
- Supported daily store operations by processing transactions efficiently at point-of-sale systems.
- Learned and adhered to safety protocols, ensuring compliance with company policies and procedures.
- Collaborated with team members to create an organized and welcoming shopping environment.
- Engaged with customers to address inquiries, enhancing overall shopping experience and satisfaction.
- Participated in merchandising efforts, ensuring products were displayed attractively and restocked timely.
- Adapted to various roles within the store, demonstrating versatility in task execution as needed.
- Developed familiarity with product knowledge, assisting customers effectively in selection processes.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
- Analyzed sales data to identify trends and adjust inventory orders accordingly, maximizing profitability.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
Call Center Agent, Inbound Sales
Spectrum
04.2021 - Current
- Managed inbound sales calls to deliver exceptional customer service and meet sales goals.
- Developed product knowledge to accurately address customer inquiries and promote relevant services.
- Utilized CRM systems to track customer interactions and maintain detailed records of sales activities.
- Assisted in training new agents on best practices for effective communication and sales techniques.
- Resolved customer concerns promptly, ensuring high levels of satisfaction and retention rates.
- Conducted follow-up calls to ensure customers were satisfied with their purchases and support received.
- Analyzed call metrics to refine personal approach, resulting in improved conversion rates over time.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
Foundation Specialist
Woodford Bros
02.2018 - 03.2021
- Developed and implemented foundation inspection procedures to enhance structural integrity assessments.
- Collaborated with engineering teams to refine design specifications for various foundation types.
- Conducted soil analysis and reporting to inform project recommendations and foundation solutions.
- Led training sessions for junior staff on best practices in foundation construction techniques.
- Evaluated existing foundations for compliance with safety standards and regulatory requirements.
- Streamlined documentation processes, ensuring timely submission of reports and project updates.
- Assisted in the preparation of technical proposals for potential clients, highlighting innovative foundation solutions.
- Coordinated field investigations, gathering data to support critical decision-making in foundation projects.
- Streamlined communication between team members, resulting in improved coordination and timely completion of projects.
Education
No Degree - Business
Onondaga Community College
Syracuse, NY06-2005
Skills
- Workplace safety
- Store operations
- Store maintenance
- Merchandise display
Timeline
Store Specialist
Spectrum
05.2025 - Current
Call Center Agent, Inbound Sales
Spectrum
04.2021 - Current
Foundation Specialist
Woodford Bros
02.2018 - 03.2021
No Degree - Business
Onondaga Community College
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