Jonathan Burke
Lexington,KY
Summary
Strategic and innovative professional who translates business vision into company initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization's greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
East Region Talent Priority Initiative
U.S. Bank
08.2023 - 04.2024
- Conducted research and gathered key information for use in DEI Talent Initiative in the East Region.
- Worked with team members to establish a database of diversity-focused job boards and contacts within the East Region.
- Identified plans and resources required to meet project goals and objectives.
- Created talent acquisition and job placement strategies to attract diverse candidates.
Union Bank Support Team
U.S. Bank
05.2023 - 06.2023
- Selected as ambassador to U.S. Bank for Union Bank conversion week.
- Travel to San Diego, CA Branch to help support U.S. Bank branch location with customer interactions, problem resolution, and branch leadership.
- Maintain strong focus on teamwork and daily huddles with a digital-first mindset.
East Kentucky Onboarding Specialist
U.S. Bank
01.2023 - Current
- Implement smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Developed East Kentucky Mentor Program to improve new hire relationships, knowledge, skills and overall retention.
- Monitor new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Helped East Kentucky achieve highest new hire retention rate in KY/TN region during Q1 2023.
Branch Manager
U.S. Bank
11.2021 - Current
- Recruit, interview, and hire employees and implement mentoring program to promote positive feedback and engagement.
- Assess employee performance and develop improvement plans.
- Create strategies to develop and expand existing customer sales, resulting in increased annual production.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Selected as Branch Manager Mentor to help new Branch Managers with coaching and employee development.
General Manager
Verizon Cellular Sales
10.2017 - 11.2021
- Managed 8 retail locations generating over $2.5 Million in annual sales volume.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Facilitated all new employee orientations to foster positive team attitude.
Training and Development Manager
Verizon Cellular Sales
06.2017 - 01.2019
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Assistant Training and Development Manager
Verizon Cellular Sales
09.2016 - 05.2017
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Assessed skill gaps for employees in Sales department and developed training courses to meet identified needs.
- Monitored new hire's progress and development for minimum of 181 days.
Assistant Operations Manager:
Verizon Cellular Sales
04.2015 - 09.2016
- Enhanced employee management by developing schedules, tracking time and sales commissions.
- Coordinated and managed inventory distribution between store locations and warehouses.
- Generated operational reports for management on monthly schedule.
Regional Sales Mentor
Verizon Cellular Sales
08.2011 - 04.2015
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
Additional Experience
Available Upon Request
Education
Bachelor of Arts - Communication Studies
Eastern Kentucky University
Richmond, KYMaster of Arts - Organizational Leadership, Human Resources
Claremont Lincoln University
Claremont, CASkills
- Training and Development
- Talent Acquisition
- Onboarding & Orientation
- Staff Coaching & Mentoring
- Employee Diversity and Inclusion
- Employee Performance Improvement
- Change Management
- HR Ethics and Law
- Customer Relationships
- Team Leadership
- Project Management
Certification
- SHRM Certified Professional (SHRM-CP) - In progress
Timeline
East Region Talent Priority Initiative
U.S. Bank
08.2023 - 04.2024
Union Bank Support Team
U.S. Bank
05.2023 - 06.2023
East Kentucky Onboarding Specialist
U.S. Bank
01.2023 - Current
Branch Manager
U.S. Bank
11.2021 - Current
General Manager
Verizon Cellular Sales
10.2017 - 11.2021
Training and Development Manager
Verizon Cellular Sales
06.2017 - 01.2019
Assistant Training and Development Manager
Verizon Cellular Sales
09.2016 - 05.2017
Assistant Operations Manager:
Verizon Cellular Sales
04.2015 - 09.2016
Regional Sales Mentor
Verizon Cellular Sales
08.2011 - 04.2015
Bachelor of Arts - Communication Studies
Eastern Kentucky University
Master of Arts - Organizational Leadership, Human Resources
Claremont Lincoln University
Additional Experience
Available Upon Request